JOB TITLE:   Director of Outpatient Counseling Services

Department: Mental Health Focus 

FLSA Status: Exempt

Reports To: Senior Director of Mental Health

Grade/Level: Director

Amount of Travel Required: 30%  (Lynchburg, Appomattox, Bedford, Danville, South Boston, Brookneal, Altavista) 

Job Type: Full Time

Positions Supervised:  Licensed Outpatient Counselors, Resident Outpatient Counselors 

Work Schedule:  Monday-Friday 8:30am-5pm, evenings and weekends as needed

POSITION SUMMARY:

The Director of Outpatient Counseling provides leadership and oversight for the outpatient counseling services of FIVE18 Family Services. The Director is responsible for ensuring the integrity, viability, accessibility, and quality of therapeutic services provided by FIVE18 Counseling.

The Director of Outpatient Counseling develops and leads a qualified, compassionate, trauma-informed clinical team that provides evidence-based mental and behavioral health services across the communities served by FIVE18. This role provides leadership for clinical quality, staff development, supervision, compliance, program growth, outcome measurement, and sustainable service delivery.

The Director of Outpatient Counseling promotes a culture of Christ-centered compassion, evidence-based impact, and team-driven excellence consistent with the mission and values of FIVE18 Family Services. 

ESSENTIAL FUNCTIONS:

1. Clinical Leadership and Quality

• Provide overall leadership and direction for outpatient counseling services across multiple communities and settings.
• Establish and maintain standards for ethical, trauma-informed, evidence-based clinical practice.
• Monitor clinical quality, documentation, treatment planning, and continuity of care.
• Provide consultation regarding complex clinical situations, risk management, and appropriate levels of care.
• Identify and implement improvements in clinical practice and service delivery.
• Provide counseling services to clients as appropriate.

2. Staff Leadership and Clinical Development

• Recruit, interview, hire, onboard, and retain qualified clinical employees in collaboration with FIVE18 Mental Health leadership.
• Establish clear expectations for clinical performance, productivity, documentation, professional conduct, and development.
• Lead clinicians in establishing and achieving individual and team goals.
• Conduct or oversee performance evaluations and provide ongoing coaching and accountability.
• Support staff in obtaining and maintaining appropriate licenses, certifications, and trauma-specific and evidence-based clinical training.
• Provide clinical supervision to counselors-in-training as appropriate.

3. Compliance and Risk Management

• Provide leadership for general compliance with HIPAA, applicable state regulations, professional ethical standards, and Board of Counseling requirements.
• Maintain and communicate appropriate policies and procedures related to confidentiality, documentation, informed consent, releases of information, mandated reporting, and client safety.
• Monitor compliance and address clinical, ethical, regulatory, and risk-management concerns in collaboration with appropriate FIVE18 leadership.

4. Outcomes and Continuous Improvement

• Establish and oversee systems for measuring the effectiveness and outcomes of counseling services.
• Monitor relevant measures such as service volume, access, client engagement, treatment outcomes, and client satisfaction.
• Review outcome data with clinical leadership and staff and use findings to guide quality improvement.
• Communicate meaningful clinical and program outcomes to FIVE18 leadership.

5. Program Growth and Sustainability

• Lead the responsible growth and development of outpatient counseling services in response to community needs.
• Assess opportunities for new services, settings, partnerships, and referral relationships.
• Monitor clinical capacity, staffing needs, service utilization, and other indicators of program viability.
• Collaborate with administrative and financial leadership to ensure sustainable service delivery.

6. Team Culture and Organizational Leadership

• Develop effective communication processes among clinical staff, supervisors, administrative staff, and FIVE18 leadership.
• Foster a team culture characterized by trust, accountability, collaboration, professional excellence, and mutual respect.
• Promote FIVE18's core values in daily clinical practice and staff relationships.
• Participate in Mental Health leadership meetings, strategic planning, organizational events, and other activities as required.
• Collaborate with other FIVE18 leaders and departments to advance the organization's mission and strategic priorities.
• Represent FIVE18 Mental Health professionally with referral sources, community partners, healthcare providers, churches, educational institutions, and other stakeholders.

Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.  

COMPETENCY STATEMENTS:

• Analytical Skills - Ability to use thinking and reasoning to solve a problem.  
• Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.  
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.  
• Communication - Ability to communicate effectively with others using the spoken word, and in writing clearly and concisely.  
• Decision Making - Ability to make critical decisions while following company procedures.  
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.  
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.  
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.  
• Relationship Building - Ability to effectively build relationships with customers and co-workers.  
• Strategic Planning - Ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.  

DELIVERABLES:

The Director of Outpatient Counseling will be accountable for the following measurable outcomes:

1. Clinical Quality and Compliance

Maintain established standards for clinical practice, documentation, supervision, and regulatory compliance, with corrective action plans developed and implemented when standards are not met.

2. Staffing and Professional Development

Maintain a qualified clinical staff sufficient to meet program needs, with 100% of clinical staff receiving annual performance reviews and documented professional development goals.

3. Clinical Outcomes

Implement and monitor a defined set of clinical outcome measures, with quarterly review of results and documented quality-improvement actions when indicated.

4. Program Growth and Sustainability

Develop and execute an annual counseling program plan that establishes measurable goals for service capacity, staffing, utilization, community reach, and financial sustainability, with progress reviewed quarterly.

5. Team Culture and Accountability

Foster a team culture characterized by trust, accountability, collaboration, professional excellence, and mutual respect, and promote FIVE18’s core values in daily clinical practice and staff relationships.

6. Organizational Leadership Collaboration

Collaborate with other FIVE18 leaders and departments to advance the organization’s mission and strategic priorities.

Lead and participate in required Covenant-Based Operation System (C-BOS) meetings, check-ins, and accountability processes. 

POSITION QUALIFICATIONS

SKILLS & ABILITIES:

Education: Masters degree in Counseling, Psychology, or related field

Experience: Five or more years of clinical experience, two years post licensure

Computer Skills: General competency

Certification & Licenses: LPC, LMFT, or LCSW in the Commonwealth of Virginia

Other Requirements: Valid driver’s license

PHYSICAL DEMANDS:

N (Not Applicable)  Activity is not applicable to this position. 

O (Occasionally)  Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day) 

F (Frequently) - Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) 

C (Constantly) - Position requires this activity more than 66% of the time (5.5+ hrs/day)

Stand: F

Walk: O

Sit: C

Manually Manipulate: N

Reach Outward: O

Reach Above Shoulder: F

Climb: O

Crawl: N

Squat or Kneel: O

Bend: O

Grasp: N

Speak: F

Lift/Carry:

Push/Pull:

10 lbs or less: C 

12 lbs or less: C

11-20 lbs: F

13-25 lbs: F

21-50 lbs: O

26-40 lbs: O

51-100 lbs: O

41-100 lbs: N

Over 100 lbs: N

OTHER PHYSICAL REQUIREMENTS: 

Vision (Near, Distance, Color, Peripheral, Depth):  Yes, to use computers

Sense of Sound: Yes, to use telephones and to communicate in meetings

Sense of Smell:  N/A

Sense of Taste:  N/A

Sense of Touch: N/A

Ability to wear Personal Protective Equipment (PPE): face mask as required by PHFSO

Sense of Balance: N/A

WORK ENVIRONMENT:

An office environment in a controlled atmosphere building, and possibly working from office space in their personal home one day a week.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.