Job description:

Order Entry Specialist

At Essential Cabinetry Group, we lead the industry in manufacturing handcrafted cabinetry that transforms living spaces across the United States. Our employees are the heart and soul of our company, driving our success and innovation.

Are you interested in joining a team that plays a crucial role in creating beautiful, functional living spaces? We have an exciting opportunity for you!

The Customer Care Order Entry Specialist is responsible for providing a uniquely positive Customer Experience for our Dealer Partners. This is accomplished through our C.A.R.E. Values and by: accurately and efficiently entering Dealer Partner orders into our order processing systems, checking those entries for accuracy.

Responsibilities:

• Model ECG’s CARE Values especially our commitment to Customer Focus to ensure a positive, consistent Dealer Partner experience
• Accurately and efficiently enter dealer orders into our order entry systems
• Understand and correctly use our system to retrieve and process dealer orders
• Understand and use our digital communication tools such as email, FreshDesk, TEAMS, and RingCentral
• Performs other related duties as assigned by the Dir of Customer Experience and/or Order Entry Lead.

Requirements:

• Must have the ability to accurately and efficiently execute data entry tasks
• Must be results oriented, driven by achievement of established standards
• Must be a driven problem solver that acts with both urgency and empathy
• Excellent organizational skills and attention to detail

Qualifications:

• High school diploma
• Experience in general computer applications
• Cabinet industry or shelter goods industry experience strongly preferred

Equal Opportunity Employer

At Essential Cabinetry Group, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Human Resources.