We are looking for an outgoing, motivated, and customer-focused Customer Loyalty Advisor to join our growing team!

In this role, you will play an important part in strengthening customer relationships, improving customer retention, and identifying new sales opportunities.

As a Customer Loyalty Advisor, you will engage with customers visiting our Service Department, conduct personalized ownership consultations, and help customers explore opportunities to upgrade their vehicles, lower their monthly payments, or maximize the value of their current vehicles.

If you are a people person who enjoys building relationships, creating opportunities, and delivering exceptional customer experiences, you're going to thrive in this environment!

Apply today and become part of the South Dade Kia Miami team!

• Proactively engage with customers before, during, and after their scheduled service appointments.
• Educate customers on their vehicle’s current value, equity position, and potential ownership opportunities.
• Generate qualified customer introductions and coordinate seamless handoffs to Sales Management.
• Maintain accurate customer records, follow-up activities, and opportunity documentation in the dealership’s CRM system.
• Collaborate with the Sales, Service, Internet Sales, BDC, and Management teams to maximize customer satisfaction and retention.
• Deliver a welcoming, professional, and pressure-free customer experience.
• An excellent communicator with strong interpersonal and relationship-building skills.
• Comfortable approaching customers and initiating conversations.
• Highly organized, detail-oriented, and capable of managing multiple customer interactions.
• Comfortable using computers, CRM systems, and other dealership technology.
• Self-motivated, proactive, and results-driven.
• Able to work effectively with multiple departments in a team-oriented environment.
• Committed to providing outstanding customer service.