Medical Front Office Administrative Assistant
Established OB/GYN Practice | Full-Time | In Person

Our established OB/GYN practice is seeking a warm, detail-oriented front-office professional. The ideal candidate combines customer service with accuracy, discretion, and dependability

Key Responsibilities

· Manage incoming calls, voicemail, and patient messages professionally; route requests appropriately and promptly refer clinical concerns to the appropriate staff.

· Schedule, confirm, reschedule, and cancel appointments according to provider availability and practice guidelines.

· Coordinate follow-up appointments, recalls, and outreach for missed visits to support continuity of care.

· Provide directions, office information, and practice-approved appointment preparation instructions; accurately document patient communications in the electronic health record.

· Complete patient registration and verify demographics, contact information, insurance details, required signatures, and forms.

· Verify insurance eligibility and explain available information about copayments, balances, and payment expectations; connect patients with billing resources as needed.

· Collect and record payments, issue receipts, and reconcile daily transactions accurately.

· Coordinate checkout and follow-up scheduling so patients understand their next steps.

· Collaborate with providers, clinical staff, and front-office colleagues to maintain timely patient flow; promptly communicate schedule changes, patient concerns, and administrative needs.

· Assist with medical records, electronic and paper document filing, referral coordination, and related follow-up as directed.

· Protect patient privacy and confidentiality while following HIPAA requirements, practice policies, and established procedures.

· Participate in opening and closing duties, cross-training, and other assigned front-office responsibilities.

Qualifications

Required

· High school diploma or GED.

· Strong verbal and written communication skills and professional telephone manner.

· Organization, accuracy, and attention to detail.

· Confidence using computers and learning electronic health record, scheduling, and practice management systems.

· Ability to prioritize tasks and remain calm and courteous in a busy environment.

· Commitment to treating every patient with dignity, compassion, and respect.

Preferred

· One to two years of medical front-office or patient services experience.

· Experience in an OB/GYN or women’s healthcare setting.

· Familiarity with medical terminology, insurance verification, appointment scheduling, and payment collection.

· Previous use of Electronic Health Records systems (EPIC preferred).

· Bilingual English/Spanish skills.

The Right Person for Our Team

You recognize that small details—a welcoming voice, a clear explanation, a discreet conversation, or a promise kept—shape the patient experience. You are attentive without being intrusive and efficient without making patients feel rushed. Above all, you bring consistency, patients can trust your care and follow-through, and colleagues can rely on your support.

Position Details

· Employment type: Full-time

· Work location: In person

· Schedule: Mon-Fri 8:00am-5:00pm

· Compensation: $24.5-$27.00

· Benefits: Health, dental and vision insurance, 401(k) Plan, Paid Time Off and 

· Paid Holidays.