Position Title: Enterprise Development Coordinator

Job Classification: Non-exempt, Full-time Position 

Responsible to: Avery Hall Chief Operating Officer

Position Summary

The Enterprise Development Coordinator provides administrative, project, and coordination support for organizational initiatives and programs that enhance employee and client experiences and promote operational excellence. This role provides project, administrative, and coordination support for enterprise-wide initiatives, including workflow improvement efforts, new hire onboarding and training activities, community engagement activities, and organizational events. 

The position is responsible for coordinating logistics, maintaining records, and project documentation, tracking timelines and action items, preparing communications and materials, and supporting collaboration across departments. Working under the direction of leadership, the Enterprise Development Coordinator assists with the implementation of organizational initiatives and assists with tracking project activities and supporting efforts to keep projects organized, effectively communicated, and on schedule. 

Workflow Project Coordination & Process Improvement

• Assist with enterprise workflow implementation and process improvement initiatives.
• Support workflow meetings, stakeholder discussions, and project follow-up activities.
• Collaborate with the Compliance Department and Epic Administrator to support a holistic and collaborative approach to the workflow implementation and process improvement efforts. 
• Help maintain a comprehensive inventory of departmental workflows, procedures, and process documentation.
• Document meeting notes, key decisions, action items, and project updates, and assist with follow-up efforts.
• Support the maintenance of decision logs, project documentation, and implementation records.
• Assist with process mapping, workflow documentation, and the identification of improvement opportunities.
• Help track project timelines, milestones, dependencies, and outstanding items.
• Provide coordination and administrative support for workflow and process improvement initiatives.
• Maintains process documentation, templates, workflows, and resource materials that support organizational initiatives. 
• Assist with gathering, organizing, and reporting information related to project progress, onboarding activities, workflow initiatives and engagement efforts. 
• Assist leaders and project teams in communication and workflow adoption efforts.
• Support workflow initiatives and project components as assigned.

Client Experience Integration

• Assist in incorporating client experience considerations into workflow design, implementation, and process improvement efforts.
• Support department leaders in identifying opportunities to enhance the client experience through operational processes.
• Participate in the review of workflows from the client's perspective to identify opportunities for improvement.
• Assist in gathering, organizing, and documenting client and employee feedback related to service delivery and operational processes.
• Support initiatives designed to strengthen client satisfaction, retention, and overall experience.
• Assist with documenting and communicating client experience considerations during workflow and process improvement discussions. Participate in projects and initiatives that promote service excellence and operational consistency.
• Provide administrative and coordination support for client experience-related initiatives and projects.

Community Relations & Events

• Provide coordination and administrative support for Eastern Shore community outreach activities and participation in industry organizations.
• Assist  leadership with sponsorship activities, community partnerships, and community engagement efforts through scheduling, communication, recordkeeping, and event coordination. 
• Collaborate with Enterprise divisions to support and coordinate community outreach activities and organizational events.
• Assist with maintaining outreach calendars, event records, sponsorship documentation, and participation tracking. 
• Supports communication and adoption efforts related to organizational initiatives and process improvements.
• Prepare event materials, communications, and logistics as assigned. 

Required Qualifications

• Strong organizational, planning, and project coordination skills.
• Excellent written, verbal, and interpersonal skills. 
• Ability to manage multiple priorities, organize work, and meet deadlines.
• Strong attention to detail and follow-through.
• Experience coordinating projects, events, onboarding activities, or organizational initiatives preferred.
• Proficiency with Microsoft 365 applications.
• Ability to work collaboratively across departments and with individuals at various levels of the organization.
• Ability to travel throughout the Enterprise footprint as needed

Success Measures

• Effective coordination and administrative support of enterprise initiatives and assigned projects.
• Timely and organized support of new hire onboarding and training and development activities. 
• Effective coordination and support of community outreach activities and organizational events.
• Strong project organization, communication, and follow-through.
• Accurate documentation, tracking, and support of workflow implementation and process improvement efforts. Meaningful contributions to employee, client, and community engagement initiatives through effective coordination, communication, and administrative support.

Physical Requirements: 

• Primarily sedentary office work environment
• Ability to sit or stand for extended periods.
• Regular use of computers and standard office equipment.
• Frequent verbal communication with employees and applicants.
• Occasional lifting of up to 10 pounds.
• Ability to manage work in a high-volume, deadline-driven environment. 

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Avery W Hall Insurance is an Equal Employment Opportunity and Affirmative Action Employer. The Company does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or expression, age, veteran status, disability, or other status protected by applicable law.