Position Summary

The Field Service Site Supervisor serves as RITE TRACK’s designated Site Coordinator (SC) for Northrop Grumman, reporting directly to the Field Service Director of the Americas. This full-time, on-site position provides daily directions to assigned Field Service Engineers (FSEs) based on customer production requirements and combines hands-on Level III FSE technical support with site coordination, employee supervision, customer communication, and reporting. Approximately 50% of the role is spent in the fab supporting equipment and technicians, and approximately 50% on reports, meetings, planning, and supervisory activities. The SC is the initial contact for tool-down situations during workdays and helps maintain high supplier-dependent uptime (SDUT).

Essential Duties and Responsibilities 

· Lead daily on-site field service activities; participate in customer operations meetings, including morning and afternoon equipment-status reviews as required.

· Direct daily FSE task assignments and coordinate shift coverage and handoffs based on customer production requirements; provide input and recommendations on work shifts, holidays, vacation coverage, and training to the Field Service Director of the Americas, who retains approval authority.

· Act as the initial contact for all tool-down situations during workdays; assess priorities, provide hands-on equipment support as needed to maintain high supplier-dependent uptime (SDUT), and coordinate technical escalation and resolution.

· Ensure preventive maintenance (PM) is scheduled and completed in alignment with Buyer production requirements; coordinate tool-time approvals, planned work, and factory-impact communications.

· Maintain accurate shift work logs, pass-down reports, work-order documentation, team communications, and operational records.

· Serve as the day-to-day on-site interface with customer operations and engineering; coordinate escalated problems with the Technical Support Group and equipment improvement programs with factory engineering. The Field Service Director of the Americas remains the primary contact for overall site issues.

· Oversee parts and materials coordination, including storeroom requests, non-tool-down purchase/quote requests, and stock receipt or replenishment processes.

· Supervise daily work execution and provide coaching, feedback, team meetings, and performance input; collaborate with the Field Service Director of the Americas and HR on formal personnel matters and approvals.

· Maintain and assist with employee badging, customer system/logging access, required training, recertification, and site readiness.

· Provide daily reports on site status, tool-down events, and open issues; review equipment metrics and service KPIs and contribute to monthly operational reviews.

· Assist with engineering investigations, root cause analysis, equipment improvement teams, and improvements to maintenance procedures and products, as operational demands permit.

· Follow all safety and environmental guidelines; monitor FSE compliance and promptly report potential or actual safety issues through customer and SHELLBACK/RITE TRACK channels.

· Provide direct hands-on tool support, troubleshoot equipment issues, and assist FSEs in the fab as needed to meet customer production and uptime commitments.

· Coordinate with the Field Service Director of the Americas to ensure qualified staffing and training needs are identified.

Required Qualifications 

· Associate degree, completion of military technical training with field experience, or technical certification equivalent to an associate degree.

· Minimum of six (6) years of experience with RiteTrack or other lithography tools.

· Ability to read and interpret electrical, mechanical, and plumbing schematics fluently and apply this knowledge to timely troubleshooting of complex equipment issues.

· Clear and effective written and verbal communication skills, with emphasis on detailed technical documentation.

· Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.

· Advanced mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, vacuum systems, and thermodynamics.

· Strong knowledge of hand tools and proper use, including a digital multimeter.

· Completion of at least four (4) weeks of hands-on, vendor-led training covering TEL ACT 8, TEL-MARK-VZ, and/or SVG 8X/9X platforms.

· Site-specific equipment experience: Demonstrated hands-on experience with TEL ACT and MARK lithography track equipment, including troubleshooting, preventive and corrective maintenance, and technical support.

· Demonstrated ability to lead technical personnel, coordinate multiple priorities, and resolve operational issues in a customer-facing environment.

· Working knowledge of equipment maintenance practices, preventive maintenance planning, troubleshooting/escalation workflows, and service documentation.

· Strong verbal and written communication, organization, follow-through, and interpersonal skills.

· Ability to work on-site at the assigned Northrop Grumman facility and comply with customer access, security, and training requirements.

· U.S. citizenship.

Preferred Qualifications

· Prior supervisory or team-lead experience managing field service engineers or multi-shift technical teams.

· Experience supporting semiconductor manufacturing equipment and collaborating with process and equipment engineers.

· Familiarity with shift logs, Microsoft Teams, Confluence, maintenance calendars, materials systems, and equipment KPI dashboards (such as Tableau).

Core Competencies

· Customer focus and service urgency; people leadership and coaching; technical judgment and escalation; planning and resource coordination; documentation and accountability; collaboration across teams; continuous improvement and safety leadership.

Work Environment and Physical Requirements

· Full-time, 100% on-site at the customer manufacturing/fab facility. Approximately 50% of working time is expected in the fab providing hands-on technical and operational support, with the remaining 50% devoted to reporting, meetings, coordination, and employee supervision; allocation may vary with production needs.

· Provide as-needed support on weekends and after hours, especially for tool-down escalations. 

· May require walking and standing throughout the facility and entering production or equipment-support areas; reasonable accommodations will be considered consistent with applicable law.

Performance Measure

Supplier-dependent uptime (SDUT) and equipment/service KPIs; PM schedule adherence; tool-down escalation response; timely daily reporting; safety compliance; customer satisfaction; team performance and staffing stability.

This description summarizes the principal duties of the position and is not an exhaustive list. Responsibilities may change based on business and customer needs.