Tower Hill Insurance Group has an exciting opportunity for a talented Supervisor, Personal Lines Underwriting who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.  

The Personal Lines Underwriting Supervisor oversees the daily operations of an assigned team of Personal Lines underwriters and underwriting technicians, ensuring high performance, operational efficiency, and compliance with company guidelines and underwriting standards. This position provides frontline leadership and guidance to staff while monitoring workflows, maintaining quality control, and implementing process improvements. This role serves as a subject matter expert on underwriting processes and works collaboratively with department leadership to support the strategic direction of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise a team of underwriters and underwriting technicians, ensuring service excellence, sound risk selection, and compliance with company guidelines and authority levels.
• Assign, prioritize, and monitor workflow to maintain efficiency, service level standards, and timely completion of departmental tasks.
• Provide ongoing coaching and performance feedback to team members to support employee development and accountability.
• Identify, recommend, and implement process improvements to increase underwriting efficiency, consistency, and cycle-time performance.
• Participate in monthly quality assurance processes, providing insights to leadership and offering constructive feedback to team members.
• Serve as a subject matter expert for complex underwriting referrals, exceptions, audits, and escalated customer/agent issues and complaints within established authority levels.
• Maintain in-depth knowledge of regulatory requirements and market considerations for Personal Lines property & auto, and ensure underwriting practices align with applicable laws and filings.
• Lead or support special projects, audits, and system updates affecting departmental operations.
• May represent the organization at agent meetings, company events, and other business functions as needed.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelor’s Degree required.

Equivalent experience may substitute for minimum educational requirements. Equivalent experience may include five (5) years of relevant experience.

EXPERIENCE

Minimum of four (4) years of relevant auto & property and casualty work experience required. 

Prior supervisory experience preferred.

CERTIFICATIONS

Property and casualty insurance industry designations preferred (i.e. Associate in Claims [AIC], Chartered Property Casualty Underwriter [CPCU], etc.)

LICENSES

Valid Driver’s License required.

Active Insurance License preferred.

BENEFITS

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k)
• Health Savings Account
• Accident, Critical Illness and Hospital Indemnity
• Pet insurance
• Paid time off & Holiday pay

We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit:   Total Compensation - Tower Hill Insurance (thig.com) 

Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to hrdepartment@thig.com and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.