Who we are

Jonathan Louis is a furniture manufacturer based in California. Our team of builders, planners, coordinators and craftspeople, many of whom have been with us since day one, work together to deliver high-quality furniture to retailers across the country. We’re also moms, dads, sisters and brothers, and we treat each other like family.

With countless configurations, colors, styles and fabrics, every order matters, and it takes a dependable team behind the scenes to get the right product to the right customer on time.

Our mission

To design and build quality furniture for the home that provides value and reflects today’s lifestyle.

Our values

• Integrity
• Quality
• Respect
• Teamwork
• Fun
• Efficiency
• Compassion

The role

As our Fulfillment Coordinator – Retail Accounts, you’ll be the go-to connection between our retailers and the teams that get parts and fabric swatches out the door. You’ll track every request from receipt to delivery, keep retailers and our Sales team informed before they have to ask, and solve problems quickly when something goes off track. It’s a mix of customer communication, ERP and Excel reporting, and hands-on shipping.

How you’ll make an impact

• Track retailer parts and swatch requests from receipt throughshipment and delivery confirmation
• Keep JL retailers updated on order status, availability, ship dates, tracking, delays and resolutions
• Give Sales and Retail Accounts clear visibility into open requests, expected ship dates and potential concerns
• Build and share recurring open-order, aging, shipment-status and exception reports using our ERP system and Excel
• Spot shortages and delays early, coordinate fixes, and reset expectations before the customer has to ask
• Partner with Parts, Swatches, Mexico operations, Purchasing, Inventory and Logistics to confirm availability and shipping schedules
• Keep order, shipment and tracking records accurate in the ERP system
• Investigate and resolve discrepancies, damaged or missing shipments and incomplete requests, escalating when needed
• Coordinate shipping documents, labels, packaging and carrier pickups, and pitch in on hands-on fulfillment

Help improve reports, tracking processes and communication so retailers get answers faster

What you bring to the team

• High school diploma or equivalent; associate degree or coursework in business, logistics or supply chain preferred
• 2+ years in customer service, order management, fulfillment, logistics or operations support; B2B or retail account experience strongly      preferred
• Confident, professional communication with customers by phone and email, especially when orders are delayed
• Strong organization, attention to detail and ability to juggle many open orders and follow-ups
• Intermediate Excel (filtering, sorting, trackers, status reports) preferred; Outlook and standard office software required
• ERP or order-management system experience preferred; Infor/Syteline a plus
• Ability to spot discrepancies, investigate issues and coordinate solutions across departments
• Comfortable switching between desk work and hands-on shipping
• Experience with furniture, parts, fabric swatches or retailer service a plus, but not required
• Bilingual English/Spanish preferred, to work with our Mexico operations

• A stable company where teamwork and follow-through are valued
• A role where you see the direct impact of your work on our retail partners
• Medical, dental and vision insurance 
• [401(k) with company match / paid time off / paid holidays / employee furniture discount 
• Teammates who have built their careers here, many since day one

Jonathan Louis International is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status. Qualified applicants with arrest or conviction records will be considered in accordance with the California Fair Chance Act and local ordinances.