Join our Team! Leland Management is seeking a Concierge and Tiki Bar Attendant for one of our communities in the Kissimmee, FL area. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 17 consecutive years, including winning first place in our category for 2021! The position is full-time with competitive pay and excellent benefits.

The Concierge and Tike Bar Attendant will provide friendly, professional service to homeowners and guests while supporting clubhouse concierge services and daily Tiki Bar operations.

Key Responsibilities

• Welcome homeowners and guests, answer questions, and provide information about community amenities, activities, and rules.
• Assist with guest registration, passes, telephone calls, and general inquiries.
• Support community events and recreational activities.
• Prepare and serve beverages and available food items according to established procedures.
• Verify identification for alcohol service and follow responsible serving practices.
• Process sales accurately and follow cash-handling procedures.
• Restock supplies and maintain clean, organized work areas.
• Follow food safety, sanitation, and workplace safety procedures.
• Report maintenance needs, incidents, and guest concerns to management.
• Assist with opening, closing, and other assigned duties.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask and remain professional in a busy environment.
• Comfortable using computers, registration systems, and point-of-sale equipment.
• Previous hospitality, retail, or food and beverage experience preferred.
• Ability to obtain required food handling and alcohol service training.
• Availability to work evenings, weekends, and holidays.

Physical Requirements
Ability to stand for extended periods, work in indoor and outdoor conditions, and lift or move supplies weighing up to 50 pounds, with reasonable accommodation as needed.

Work Schedule

Must be flexible to work weekdays, weekends, or holidays as needed to support community operations.

Performance Expectations

The successful candidate will provide excellent customer service, maintain accurate records, complete assignments in a timely manner, demonstrate initiative, and support a positive team environment.

Perform other duties as assigned by management to support clubhouse operations, Tiki Bar services, and community needs.

This job description outlines the general responsibilities of the position and may be adjusted based on the needs of Emerald Island Resort HOA.