HeiTech Services is seeking experienced Operations/Site Managers to lead daily operations within a large federal records program spanning multiple facilities, more than 500,000 square feet of operational space, and over 35 million records. Each manager will oversee an assigned location, coordinating records storage and maintenance, correspondence processing, document scanning, file retrieval and movement, and warehouse and transportation activities. These positions require leaders who can manage high-volume operations through supervisors while maintaining quality, productivity, timely records access, and customer satisfaction.

The Operations/Site Manager will translate program priorities into daily staffing and production decisions, monitor performance, and resolve issues before they disrupt service. Working with the Program Manager, quality personnel, and supervisors, the manager will evaluate training needs, improve operating procedures, and maintain accountability across assigned functions and shifts. Success requires practical operational judgment, attention to detail, and the ability to lead personnel through changing workloads and time-sensitive demands.

Two positions are available: one in Lee’s Summit, Missouri, and one in Harrisonburg, Virginia. Each manager will be based at the assigned location and maintain consistent onsite presence. The Lee’s Summit position supports an operating environment that includes 24/7 service coverage. Both managers must attend requested in-person Government meetings within two consecutive business hours of notification and remain available 24/7 for emergencies.

Key Responsibilities:

•  Direct daily records processing, correspondence, scanning, warehouse, file management, and transportation activities applicable to the assigned location.
•  Coordinate supervisors and operational personnel to align staffing, work assignments, and production priorities across functions and shifts.
•  Monitor workload, productivity, staffing coverage, quality, and turnaround times; adjust resources and priorities to address changing demands.
•  Address operational concerns, monitor customer satisfaction, and coordinate timely resolution of service issues with the Program Manager and Government representatives.
•  Develop, implement, and revise operating procedures and standard operating procedures to support consistent, efficient performance.
• Analyze training needs, coordinate onboarding and cross-training with supervisors and quality personnel, and verify employee readiness for assigned duties.
• Review production and quality data, investigate performance concerns, and implement corrective actions and process improvements.
• Conduct fact finding for special projects, respond promptly to Government inquiries, and prepare written reports and oral management briefings.
• Maintain secure records handling, accurate file tracking, and chain-of-custody controls throughout assigned operations.
• Coordinate with program leadership and support personnel to maintain required staffing, suitability, access, training, and safety controls.
•  Respond to urgent operational issues, make sound decisions under pressure, and communicate significant concerns and corrective actions promptly.
• For the Lee’s Summit, Missouri, position, act as the Program Manager during the Program Manager’s absence.

• At least three years of overall project, operations, site, or production management experience within the most recent five years.
• Demonstrated experience addressing operational issues, monitoring customer satisfaction, developing and implementing operating procedures and policies, and assessing training needs.
• A bachelor’s degree in program management; business or public administration; production, operations, manufacturing, or quality management; technical management; information systems; engineering; or finance/accounting.
• A PMI-issued Project Management Professional (PMP) certification is accepted in lieu of the specified educational requirement.
• Six Sigma Green Belt certification, held currently or obtained within 180 days of hire.
• Ability to be based at and work onsite consistently at the assigned location in either Lee’s Summit, Missouri, or Harrisonburg, Virginia; attend in-person Government meetings within two consecutive business hours of notification; and remain available 24/7 for emergencies.
• U.S. citizenship and ability to obtain the required Government suitability determination before starting work and meet security requirements applicable to assigned duties.

Preferred:

• Experience managing a substantial frontline workforce through supervisors in high-volume records, document processing, scanning, correspondence, warehousing, or logistics operations.
• Experience coordinating multiple operational functions and shifts, including staffing adjustments, production scheduling, quality improvement, and service continuity.
• Federal contract experience, including leadership of a Service Contract Act workforce and coordination with Government customers.

Compensation & Benefits 

• Compensation: $80,000-$93,000/year
• Benefits: Health, life, dental, vision, and disability insurance (eligible after 30 days). 
• Additional: HSA, 401(k) with employer match, and educational reimbursement. 

This position is contingent upon contract award. HeiTech Services is proactively identifying qualified candidates in anticipation of a potential federal contract award. Qualified applicants may be contacted for prescreening and interviews prior to award. Employment is contingent upon successful contract award and completion of all required pre-employment and security requirements.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at HR@HeiTechServices.com.

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.