The Mall Assistant General Manager assists the Mall General Manager in directing the management of the mall asset through tenant relations, operations, leasing, financial administration, marketing oversight, personnel leadership and related responsibilities. The role provides the day-to-day management layer needed to integrate the work of the Operations Manager, administrative staff, tenants, vendors, contractors, Leasing, Accounting, Marketing and corporate partners, while escalating strategic, legal, major financial and reputational matters to the Mall General Manager.

CORE VALUES

At MetroNational, Integrity, Trust, Impact, and Legacy are more than Core Values - they guide how we work, lead, and show up every day. These Values shape our decisions, interactions, and expectations across the organization.

• Integrity – We serve in the best interest of others
• Trust – We start with strong relationships
• Impact – We innovate to deepen our purpose and ensure future success
• Legacy – Our foundation takes us forward

KEY RESPONSIBILITIES

Asset & Shopping Center Management

• Assist in managing the shopping center facilities and the mall asset under the direction of the Mall General Manager.
• Maintain and secure the common areas of the center in partnership with the Operations Manager, Security and contracted service providers.
• Lead day-to-day issue review, property walks, tenant follow-up, action tracking and closure.
• Serve as acting management lead within delegated authority when the Mall General Manager is unavailable.
• Prepare reports requested by the General Manager and provide concise updates on risks, open issues and recommended actions.

Lease Administration & Tenant Relations

• Administer leases in coordination with the Mall General Manager, Legal, Leasing, Accounting and other stakeholders.
• Serve as a primary management contact for permanent and temporary tenants; resolve routine concerns and elevate material disputes, defaults, waivers, remedies and legal interpretations.
• Ensure tenant contacts, insurance, deposits, sales reports, amendments and compliance records are accurate and current in partnership with the administrative assistant.
• Financial Management & Income Generation
• Assist in preparing annual center forecasts and annual operating and capital budgets.
• Manage expense control and review financial results, and variances.
• Approve invoices in accordance with approved expenditure budgets and delegated approval authority.
• Identify and implement opportunities to maximize income generated by the Center.
• Oversee invoice workflow, collection strategy and supporting documentation while maintaining appropriate separation of duties.

Leasing & Specialty Retail

• Maintain working knowledge of and participate in the leasing efforts of the center.
• Lease space to specialty and temporary retail merchants in accordance with approved authority, forms, rates and business terms.
• Provide directions to the Property Administration Coordinator regarding specialty license agreement preparation, execution tracking, receivables follow-up, insurance. 
• Oversee the data quality of Property Hub, Metroverse, and Prophia.
• Operations, Security & Contractor Oversight
• Supervise independent contractors when services have been engaged; monitor quality, safety, staffing, invoicing, contract compliance and corrective action.
• Develop scopes, obtain proposals, evaluate bids and use approved procurement and contract processes within delegated authority.
• Marketing & Customer Experience
• Supervise and direct issues of advertising and marketing for the center in coordination with the Experience team and Mall General Manager.
• Coordinate property requirements for signage, directories and specialty-leasing placements.
• Use tenant feedback, sales and traffic information, property observations and recurring service issues to recommend customer-experience improvements.

Personnel & Administrative Leadership

• Assist in and/or manage center personnel as assigned.
• Hire and train support personnel as necessary and as authorized by the Mall General Manager and Human Resources.
• Set priorities for the Front Office Administrator and Property Administration Coordinator; resolve workflow conflicts and establish clear owners and due dates.
• Design sustainable workflows, checklists, trackers and record controls that reduce duplication and single-person dependency.

Risk, Compliance and Emergency Readiness

• Execute inspection and corrective-action programs for common areas, back-of-house areas and tenant interfaces.
• Partner with Operations and Security on incidents, claims, emergency preparedness and corrective actions.
• Ensure permits, inspections, insurance records, emergency contacts and required operating documents are current and accessible.
• Participate in emergency response, severe-weather planning, drills and after-action reviews.

Other Duties

• Perform other duties and special projects assigned by the Mall General Manager or company leadership.

EXPERIENCE & QUALIFICATIONS

• Bachelor’s degree required
• 4 years of management, sales, marketing, retail, or accounting experience preferred
• Ability to work with and communicate effectively with tenants, contracted services personnel and fellow employees
• 2 years administrative/technical experience and knowledge of property physical systems
• 2 years of supervisory experience preferred

SKILLS & OTHER REQUIREMENTS

• Ability to read, analyze, and interpret general technical procedures or governmental regulations.
• Ability to write reports and business correspondence. 
• Ability to effectively present information and respond to questions from groups of managers and clients. 
• Must be able to understand and communicate effectively in English to tenants, vendors, clients and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Proficient in the use of personal computer and Microsoft applications including Outlook, Word, Excel, PowerPoint, and Adobe Acrobat.

CORE COMPETENCIES

• Aligns actions and behaviors with MetroNational’s Core Values of Integrity, Trust, Impact and Legacy 
• Communicates effectively and builds positive working relationships across teams
• Exercises sound judgment, accountability, and professionalism in decision-making and execution
• Adapts to changing priorities while maintaining a focus on quality results and continuous improvement
• Additional role-specific competencies may be identified based on the requirements of the position