About PCDC

Quality primary care is transformative and a cornerstone of healthy, thriving communities. PCDC is a nationally recognized 501(c)(3) community development financial institution that provides capital financing, expertise, and advocacy to expand primary care access and advance health equity in the communities that need it most. Built on its 30 years of experience, PCDC is a statewide convener and primary care expert that brings safety net providers together to develop the care models and business practices necessary to remain longstanding, viable businesses with measurable impact. In addition, we continue to support providers to succeed in various State and Federal-led transformation initiatives (e.g., AHEAD, the NY 1115 Medicaid Waiver, Patient-Centered Medical Home, etc.). 

Recent example engagements led by PCDC’s consulting team include: 

- Leading an initiative to drive improvements in NYC private practice and FQHCs’ financial operations and financial position, funded by two regional foundations. 

- Drafting policies, workflows, and financial models to assist CBOs to participate in California’s Medicaid CalAIM waiver. 

- Assessing and making recommendations on the clinical, financial, and revenue cycle operations of FQHCs and safety net behavioral health providers. 

- Developing a billing and revenue cycle manual for private practices to implement Collaborative Care Management. 

About the Role

PCDC is seeking a Senior Program Manager, Financial Sustainability to support primary care practices in strengthening their financial and revenue cycle operations.

Reporting to the Director, Financial Sustainability, the Senior Program Manager works directly with primary care, behavioral health, and other healthcare delivery settings to improve their operations and financial viability. The position will work with practices to 1) scope consulting engagements with measurable financial and revenue cycle improvements as the end point and 2) deliver direct coaching and training that achieves those improvements. 

In addition, the Senior Program Manager will be responsible for managing large, complex projects, bringing together organizations in learning collaboratives and other convening structures, and managing reporting to funders. 

This position is funded through a federal program, and its continuation depends on that funding.

Key Responsibilities 

• Portfolio Execution, Direct Consultation and Client Services (100%)
• Plan and implement revenue cycle, financial management, and clinical operations capacity building and improvement programs with independent practices, FQHCs, community-based behavioral health providers, health systems, departments of health, and health plans. Guide the collection of clinical, administrative, and financial data to inform client continuous quality improvement initiatives and PCDC evaluation activities.
• Conduct comprehensive financial, operational, and revenue cycle assessments, including analysis of financial statements, key performance indicators, revenue cycle metrics, and operational workflows to identify improvement opportunities and develop actionable recommendations. 
• Develop and present clear, data-informed findings and recommendations, translating complex financial and operational information into practical strategies for improvement. 
• Develop and deliver virtual and in-person training, consultations, coaching and other modalities of capacity building.
• Facilitate, support and/or lead work through all components of project life cycle from initial scoping to close-out which may include assessment, workflow redesign, team building, evaluation, and other key pillars of project management and implementation. 
• Manage resources to ensure goals are achieved on-time, on budget and within defined scope.
• Work with diverse teams within PCDC, with the client, and at health care organizations to develop and execute improvement and implementation projects.
• Ensure positive client experience, mitigate risks, and inform potential scope and service revisions, including regular check-in with clients.
• Maintain current knowledge of healthcare financial and operational trends, including reimbursement policy, revenue cycle management, value-based payment, financial sustainability strategies, emerging delivery system models affecting safety-net providers, best practices in quality improvement, and program development.
• Monitor industry trends (including evidence base, reimbursement reform, and delivery system transformation) and develop and coordinate new services and products to meet client needs and emerging industry trends.
• Work with active and past clients to develop repeat, referred, and expanded business. 
• Support the development of engagement scopes and foundation proposals, budgets, and contracts.

Annual Salary: $110,000 - $125,000

Work Schedule and Travel

• Remote, with travel as project execution requires (up to 15% of the time).

How to Apply

• For serious consideration, please submit a thoughtful cover letter, resume, and complete online application. 
• We want to understand your own expertise and thinking. Please avoid using AI tools to draft your responses to any application screener questions.

Benefits

In addition to a competitive salary, PCDC offers a comprehensive benefits package including medical, dental, and vision coverage, an HRA, company-paid short- and long-term disability and life insurance, voluntary life insurance, 403(b) retirement, flexible spending and dependent care accounts, commuter benefits, paid family leave, generous paid vacation, sick, and personal days, paid holidays, and an Employee Assistance Program.

No Firms/ No Calls Please

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• At least seven years of experience in ambulatory practice revenue cycle, healthcare financial management, and operations. 
• Strong financial and revenue cycle analysis skills.
• Demonstrated experience in managing multi-stakeholder collaboratives (e.g., collective impact, learning collaboratives, governance structures, etc.), including developing collateral and supporting governance structures.
• Demonstrated subject matter expertise in current and emerging primary care delivery models, outpatient financial management/operations, practice transformation concepts, and community health:

 Budgeting and financial modeling 

 Value-based Payment Models

 Revenue Maximization/Billing Cycle Optimization 

 Quality Improvement and Performance Improvement Methodologies

• Demonstrated ability to leverage data and technology to drive change. 
• Able to work across a broad portfolio of transformation efforts. Works effectively both as a team member and as an individual.
• Effective communication skills, including the ability to create presentations, speak publicly, and work with a wide array of client staff from executives to front-line staff. 
• Skilled in the use of software required to perform job duties, including Microsoft Office 365, Teams, and other software solutions. 
• Working knowledge of primary care operations and clinical workflows.
• Strong writing and documentation discipline.
• Coaching and stakeholder management skills.

Preferred Qualifications

• Familiarity with the safety net primary care and FQHC landscape.
• Experience in a technical assistance, coaching, or consultative role.
• Experience in rural or other low-resource practice settings.

 Annual Salary: $110,000 - $125,000

Work Schedule and Travel

• Remote, with travel as project execution requires (up to 15% of the time).

How to Apply

• For serious consideration, please submit a thoughtful cover letter, resume, and complete online application.
• We want to understand your own expertise and thinking. Please avoid using AI tools to draft your responses to any application screener questions.

Benefits

In addition to a competitive salary, PCDC offers a comprehensive benefits package including medical, dental, and vision coverage, an HRA, company-paid short- and long-term disability and life insurance, voluntary life insurance, 403(b) retirement, flexible spending and dependent care accounts, commuter benefits, paid family leave, generous paid vacation, sick, and personal days, paid holidays, and an Employee Assistance Program.

No Firms/ No Calls Please