ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

Clearance Requirement: Active Secret required at the time of application 

Work Location: Springfield, VA

Work Schedule: 5 days a week onsite

Position Overview: ZenPoint Solutions is seeking a Business Analyst with 1-2 years of experience in analyzing business processes, identifying opportunities for improvement, and implementing solutions that drive business success. The Business Analyst focuses on requirements, analysis, and testing, working closely with stakeholders, the development team, and the communications team to support successful releases. 

Key Responsibilities:

• Gather and document detailed requirements from stakeholders, including business users and customers. 
• Analyze and evaluate the gathered requirements to ensure they are clear, complete, and aligned with the organization's goals and objectives. 
• Create clear and concise documentation, such as user stories, use cases, and business process models, to communicate requirements to the development team. 
• Act as a bridge between business stakeholders and the development team, ensuring that both parties understand the project's objectives and priorities. 
• Identify and address any conflicts or ambiguities in requirements, making sure that the development team has a clear understanding of what needs to be delivered. 
• Manage and document changes to requirements as they evolve throughout the project, ensuring that changes are properly reviewed, approved, and communicated. 
• Proactively look for opportunities to improve processes and deliver better value to the business. 
• Develop a deep understanding of the industry and business domain to provide valuable insights and recommendations. 
• Draft user-facing communications and online help documentation to support the release of new and updated functionality.
• Present training sessions and webinars for users and stakeholders as needed.
• Define and execute test cases, ensuring that the final product meets the specified requirements.
• Coordinate pilot activities and provide advanced application customer support and problem resolution to a global user base, as required to support successful application implementation and sustainment.

Required Qualifications:

• Candidate must be a United States Citizen and present proof of Citizenship, if selected
• Bachelor’s degree or experience in a related field 
• 1-2 years of experience working as a BA in an Agile environment  
• Excellent written and verbal communication skills, including the ability to write clear, well-organized documentation and adapt messaging to different audiences
• Ability to work independently, taking initiative to interpret and research requirements 
• Ability to absorb and summarize complex information and to quickly learn new domain areas and skills 
• Strong attention to detail
• Experience with Microsoft Office Suite including PowerPoint, Word, Excel, and Visio

Preferred Qualifications:

• Demonstrates flexibility in responding to evolving priorities and managing demanding schedules across multiple efforts
• Excellent presentation and public speaking skills
• Familiarity with IT systems and the software development lifecycle
• Experience utilizing Microsoft Azure DevOps
• Experience using Microsoft Power BI to build reports and dashboards, and translating analysis results into findings that inform business decisions
• Experience working with Figma 
• Experience supporting federal government customers, ideally the Department of State or a similar agency
• Experience using AI tools responsibly to support business analysis work, while applying critical review to validate accuracy

Compensation: The salary range for this position is $65,000 - $80,000 and will be commensurate with experience. 

No recruitment agencies, please.

Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.

Commitment to Equality: At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other status protected under applicable federal, state, or local laws.