About La Nube:
We are on a mission to serve the many communities that make up the greater El Paso and Juárez region through engaging exhibitions, as well as relevant and responsive programming. La Nube exists to enrich the lives of children and their families and thereby change our communities in positive ways. We are proud and grateful to have the opportunity to serve the incredible people of El Paso, Ciudad Juárez, and the Borderplex community.

About the Role:
La Nube’s Discovery Guides are public-facing learning facilitators who cultivate and model creative, imaginative exploration and play within the museum. They lead activities and programs in several designated areas of the museum, with a focus on STEAM (science, technology, engineering, arts, and math), participate in museum special events, and represent La Nube at various community events throughout the year.

Discovery Guides are outgoing, organized, playful, and they demonstrate enthusiasm for engaging with diverse audiences comprised of children and their caregivers. They also get involved in all aspects of guest relations, ticketing, event rentals, and retail through interactive and excellent customer service.

The Discovery Guide is responsible for ensuring an excellent guest experience in all areas of guest interaction. This position fosters a pleasant and educational experience for all who enter our establishment. Team members must be able to work collaboratively with others to complete collective objectives. This position is committed to providing a safe environment for children and families to learn without negative undertones in service or fear of being judged for differences in ability or level of education.

It is important to note that this position is transformative in nature, meaning that one part of your day, you may be assigned to guide a tour; the next part, you may be involved in ticketing or retail sales. Whoever is chosen for this position must be willing and able to adapt to changes, as this will not be your run-of-the-mill summer job.

If you are adaptable, able to go with the flow, and adjust processes as needed, this job might be for you!

Must have experience working with children and/or families and diverse audiences. This position requires personal qualities of integrity, credibility, and patience. Must have excellent communication skills, preferably in English and Spanish. Must be available weekdays, weekends, and holidays, as assigned.

This job is for you if you are/have…

• Energized by working in a fast-paced environment with enthusiasm and good humor.
• The ability to multitask, problem-solve, and take initiative.
• Flexible availability.
• Attention to detail.
• A kind-hearted demeanor.
• Enjoyment of being in a setting with children of all ages.
• A commitment to being a team player.
• A theater kid who loves to be the center of attention.

Responsibilities and Duties:

• Performs opening and closing duties and executes cash and charge transactions accurately. 
• Assists with receiving inventory and inventory tracking.
• Manages, cleans, stocks, and maintains visual merchandising standards.
• Welcomes guests and provides them with information on admissions and membership pricing, daily programs, exhibits, and future events to facilitate an excellent guest experience and foster repeat visits.
• Sells admission tickets, memberships, and other products in accordance with policy, ensuring accuracy and efficiency in transactions.
• Facilitates the guest experience on the floor by managing visitor flow, resetting exhibits, and interacting with and engaging guests in exhibits, experiences, and programming.
• Acts as a museum concierge, assisting guests with questions or directions and welcoming groups and birthday party/event participants.
• Monitors museum exhibit areas and amenities, ensuring they are clean and well-stocked, and reports any issues to the appropriate team.
• Must be over 16 years of age.
• Supports operations to provide an exceptional guest experience.
• Works in assigned areas, including admissions, group admissions, guest-facing facilitation, and retail.
• Works with other departments on events and parties, community outreach, and helping facilitate education programs.
• Supports museum events and programming as needed.
• Effectively implements La Nube’s policies and procedures.
• Contributes to a positive culture and work environment.
• Demonstrates engaging presentation, teaching, and public-speaking skills.
• Work with  neurodivergent audiences and children with all types of learning abilities.

Why La Nube?

• The opportunity to be part of a great organization that serves and inspires the children and families that support El Paso and the Borderplex community. onate team to shape La Nube’s culture and build a great organization that serves and inspires the children and families of El Paso and the Borderland community.
• Personal and professional growth.
• We invest in people because we believe growth leads to organizational impact and personal fulfillment.
• Competitive salary.

Physical Requirements/Occupational Hazards:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for extended periods of up to 8 hours and must have good communication skills (i.e., communicate clearly and effectively in both written and spoken English). Must be able to see well and read fine print. Must be able to lift boxes weighing up to 25 pounds. Maintaining the museum and interacting with guests requires standing, walking, kneeling, crawling, playing, stooping, bending, and carrying and/or lifting materials.

La Nube is an Equal Opportunity/Affirmative Action employer, which includes providing equal opportunity without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws.

How to Apply:

If you would like to join the La Nube team, please submit your application through the Paylocity link provided.Your application should be addressed to HR and include the following:

• An updated resume or CV with contact details: email address and phone number.
• A copy of your schedule availability. 
• A cover letter.

Applications not including all the above information will not be reviewed. Only shortlisted candidates will be contacted.