Position Summary

Join the team behind the energy of Chinook Winds Casino Resort! As a Server at Chinook Winds Casino Resort, you'll be at the center of the action, providing exceptional food and beverage service in a fast-paced, high-energy casino environment. Every shift offers the opportunity to connect with guests, create memorable experiences, and be part of an energetic team that delivers outstanding hospitality. This role is perfect for someone who thrives under pressure, enjoys staying active, and takes pride in delivering efficient, personalized service that keeps guests coming back.

Essential Functions

• Deliver exceptional, high-energy guest service by creating a welcoming, engaging, and memorable dining experience for every guest.
• Thrive in a fast-paced casino environment by managing multiple tables and guest requests while maintaining professionalism, accuracy, and attention to detail.
• Greeting guests promptly, present menus, answer questions, and make knowledgeable recommendations on food, beverages, wines, and daily specials.
• Explain menu items, ingredients, preparation methods, and cooking techniques to help guests make informed dining decisions.
• Accurately take and enter food and beverage orders into the Point of Sale (POS) system while ensuring order accuracy and timely delivery.
• Recommend wines and beverages that complement menu selections and confidently describe featured offerings. 
• Serve wine using proper presentation and service techniques, including selecting appropriate glassware and pouring for guests.
• Deliver food and beverages promptly, garnishing or finishing specialty dishes tableside when appropriate to enhance the guest experience.
• Process guest payments accurately using cash, credit card, and complimentary transaction procedures.
• Work collaboratively with bartenders, kitchen staff, hosts, bussers, food runners, and fellow servers to provide seamless service during high-volume operations
• Check in with guests to ensure satisfaction and resolve concerns promptly and professionally to create a positive dining experience. 
• Anticipate guest needs throughout the dining experience by monitoring tables, refilling beverages, clearing dishes, and responding quickly to requests.
• Clear and reset tables and surrounding chairs and floors after guests have finished dining and resets the table with utensils and condiments.
• Maintain stocked service stations by replenishing utensils, napkins, condiments, beverage supplies, and other service items throughout each shift.
• Fill and maintain salt, pepper, sugar, cream, condiments, and napkin containers.
• Escorts guests to their tables and assist with seating as needed.  
• Maintains overall cleanliness and appearance of designated area of responsibility.
• Complete opening, side work, cleaning, stocking, and closing duties to ensure operational readiness for each shift. 
• Support teammates and assist other front-of-house personnel whenever needed to deliver exceptional guest service during busy periods.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards, responsible alcohol service guidelines, and departmental policies.
• Maintains general knowledge of menus, beverages, promotions, casino events, entertainment, and resort amenities to confidently answer guest questions and enhance their overall experience.
• Contribute ideas to improve service, operational efficiency, and the overall guest experience.
• Perform all other duties as assigned.

Position Qualifications

WORKERS IN THIS POSITION MUST BE 18 OR OLDER

Competency Statements

• Guest Focus – Ability to creates memorable guest experiences through exceptional hospitality and service.
• Multitasking – Ability to successfully manage competing priorities in a fast-paced environment.
• Accuracy- Ability to maintain order accuracy, food quality, and presentation standards.
• Communication Skills- Ability to effectively communicate clearly and professionally with guests and team members in a busy environment.   
• Guest Oriented - Ability to take care of the guests’ needs while following company procedures. 
• Interpersonal - Ability to work collaboratively with a variety of personalities and individuals to ensure efficient operations and outstanding guest experiences.
• Judgment - The ability to formulate a sound decision regarding responsible alcohol service and guest interactions using the available information.
• Composure Under Pressure - Ability to maintain professionalism and efficiency during high-volume business periods.

Education

High school diploma or GED preferred.

Experience

• One year of experience as a server is required.
• Previous experience as a server in a fast-paced, high-volume bar, restaurant, hotel, entertainment venue, or casino strongly preferred.

Computer Skills

Experience with Point of Sale (POS) systems preferred.

Certificates & Licenses

• Must obtain a Siletz Tribal Gaming License.
• Must have OLCC Alcohol Service Permit before the start date. 
• Must have a Food Handlers Permit within 30 days of start date.
• Must obtain VIP (Visibly Intoxicated Person) Permit within 45 days of employment.

Other Requirements

• Outstanding guest service and interpersonal skills.
• Ability to thrive in a fast-paced, high-volume hospitality environment.
• Strong communication and teamwork skills.
• Basic math and cash handling abilities.
• Ability to multitask while maintaining accuracy and professionalism.
• Knowledge of food safety and sanitation practices.
• Ability to remain on your feet for extended periods while providing exceptional service.
• Ability to work flexible schedules, including evenings, weekends, holidays, and special events.

Physical Demands

Stand Constantly

Walk Constantly

Sit Not Applicable

Handling/Fingering Constantly

Reach Outward Constantly

Reach Above Shoulder Occasionally

Climb Not Applicable

Crawl Not Applicable

Squat or Kneel Occasionally

Bend Frequently

Lift/Carry

10 lbs or less Frequently

11-20 lbs Frequently

21-50 lbs Occasionally

51-100 lbs Occasionally

Over 100 lbs Not Applicable

Push/Pull

12 lbs or less Frequently

13-25 lbs Occasionally

26-40 lbs Occasionally

41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Sense of Taste

Work Environment

Work will take place in a lively, fast-paced gaming environment with multiple distractions where guest interaction is constant, and service volumes are high. The noise level in the work environment is usually moderate to loud with frequent movement. The environment is subject to smoke and the associated effects.  

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing an introductory period.