Join McAlister Institute, a 49-year beacon in San Diego's Recovery Community.

The Quality Assurance Analyst is responsible for monitoring, evaluating, and supporting program compliance with agency, County, State, and federal requirements. The position conducts internal audits, reviews client records and billing documentation, analyzes compliance data, assists with corrective action planning, and provides technical assistance and training to program staff.

The successful candidate will collaborate closely with program leadership and the Quality Assurance team to promote continuous quality improvement and ensure adherence to compliance regulations. 

Benefits for YOU:

• 13 paid annual holidays, including your birthday; 12 paid vacation days, paid sick leave
• 403(b) Retirement Plan + up to 6% Employer Match
• Health Insurance available the first of the month following 30 days of employment – 85% of SHARP medical premiums paid by McAlister
• EAP for you and members of your household
• Public Service Loan Forgiveness eligibility

Key Responsibilities:

• Uphold and promote the mission, philosophy, values, and direction of McAlister Institute. 
• Conduct internal audits of programs, client records, billing documentation, and operational processes and review documentation to ensure compliance with County, State, Federal, and organizational requirements.
• Identify compliance risks and develop corrective action recommendations and workflow improvement plans. 
• Travel regularly to program locations throughout San Diego County to conduct audits, provide technical assistance, support compliance activities, and attend meetings as needed.
• Monitor billing activity within SmartCare, Welligent, and related reporting systems to identify and resolve discrepancies.
• Generate and analyze daily, weekly, and monthly compliance and performance reports.
• Participate in Quality Assurance and Performance Reviews (QAPR) and Continuous Quality Improvement (CQI) activities. 
• Provide training, coaching, and technical assistance to program staff on documentation, compliance, and quality standards. 
• Assist programs with electronic health record (EHR) corrections and support requests through electronic ticketing systems.
• Monitor implementation of corrective action plans and evaluate outcomes. 
• Attend County Quality Improvement Program (QIP) meetings and stay informed about regulatory and contractual changes. 
• Promote a client-centered approach by supporting services that are responsive to individual needs, preferences, and treatment goals. 
• Support a safe, welcoming, and professional treatment environment across program locations. 
• Maintain strict confidentiality and comply with all applicable privacy laws and regulations.

• Two (2) years of administrative, compliance, quality assurance, healthcare operations, or related experience. 
• Advanced proficiency in Microsoft Excel, including data tracking, reporting, and analysis.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Demonstrated ability to handle confidential and sensitive information professionally.
• Ability to work independently and collaboratively across multiple departments and program sites.
• Ability to travel frequently between McAlister Institute program locations throughout San Diego County to perform essential job duties. A valid driver’s license, proof of insurance, and reliable transportation may be required. 
• Must be able to satisfy all applicable pre-employment requirements, including those required by law, regulation, contract, or agency policy and comply with all agency and contract requirements related to training, certifications, reporting, and public health standards. 

Preferred

• Minimum of one (1) year of experience in the substance use disorder (SUD) field.
• Registered or Certified Alcohol and Other Drug (AOD) Counselor credential.
• Experience with behavioral health documentation standards, auditing, and compliance monitoring.
• Experience using Electronic Health Records (EHRs), including SmartCare and/or Welligent.
• Bilingual proficiency (English/Spanish preferred).

Knowledge, Skills & Abilities

• Knowledge of quality assurance, compliance monitoring, and quality improvement practices.
• Understanding of behavioral health and substance use disorder treatment regulations.
• Ability to analyze data and identify trends, risks, and opportunities for improvement.
• Strong organizational and time-management skills.
• Excellent problem-solving and critical-thinking abilities.
• Ability to build effective working relationships with staff at all levels.
• Commitment to culturally responsive and client-centered service delivery.

Equal Opportunity Employer:

McAlister Institute is committed to creating a diverse environment and we are proud to be an equal-opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, any other non-job-related factors, and other characteristics protected by local, state, or federal anti-discrimination law covering employment.

Reasonable Accommodations:

McAlister Institute is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact jobs@mcalisterinc.org., for more information. Please include your name and position you are applying for.

Work Authorization Requirement:

Applicants must be legally authorized to work in the United States at the time of application. McAlister Institute does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Pre-Employment:

All employment offers are contingent upon successful completion of pre-employment requirements including a background screening consistent with applicable laws and contractual requirements. Certain criminal history information may affect eligibility for specific positions where permitted or required by applicable law, regulation, licensing standards, or contractual requirements. Following a conditional offer of employment, candidates may be required to complete job-related medical examinations, physical examinations, or other pre-employment testing consistent with applicable federal, state, and local laws. Candidates must be able to satisfy all applicable contractual, regulatory, licensing, and program eligibility requirements for the position. 

General Information & Considerations:

Placement on the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications.

Current McAlister Institute employees may receive priority consideration for positions when they meet essential qualifications.

To Staffing and Recruiting Agencies: 

We do not solicit staffing or agency contacts for our recruitment needs. Our careers site is only for individuals seeking a job at McAlister. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes. Any such submissions will be considered unsolicited and will be ignored to prioritize our own process. We are non-profit and are mindful agents of our resources. We do not accept unsolicited resumes or applications from agencies.