About Wellness Equity Alliance

Wellness Equity Alliance is a national multidisciplinary health organization that designs and delivers integrated, community-based care for populations most impacted by health inequities. We do this through mobile and field-based models, providing medical care, behavioral health services, substance use treatment, harm reduction, and care coordination in nontraditional settings such as encampments, schools, reentry sites, and rural communities, as well as with sovereign tribal nations. Grounded in trauma-informed, culturally responsive, and data-driven practices, WEA combines clinical expertise, lived experience, and advanced population health analytics to reduce barriers to care, improve continuity, and strengthen local systems. We have partnered with more than 60 public agencies, managed care plans, and community-based organizations across the U.S. to implement scalable, sustainable programs that are advancing health equity and improving outcomes for historically marginalized populations.

We are known as Renegades, Rebels, Disruptors, and Dreamers. If that sounds like you, we want you on our team.

Overview

Enhanced Care Management (ECM) is a statewide Medi-Cal benefit for members with complex needs. Each enrolled member is assigned a Lead Care Manager (LCM) who coordinates all of the member's health and health-related care, including physical, behavioral, and dental care, as well as social services.

WEA's street care management teams deliver ECM in the field, alongside our street medicine providers, to members experiencing homelessness and others who are hard to reach through traditional care settings.

Position Summary

The Street Care Management (ECM) Lead Care Manager is the single point of contact for an assigned caseload of ECM members. The LCM engages members where they live and seek care, completes assessments, builds and carries out person-centered care plans, and coordinates care across medical, behavioral health, substance use, housing, and social services until each member's goals are met.

Location: Southern California, with field work in Los Angeles, San Bernardino, San Diego, and the Coachella Valley.

Position type: Full-time, part-time, or per diem.

Key Responsibilities

Outreach and Enrollment

• Locate and engage members referred for ECM, including members experiencing unsheltered homelessness, in encampments, shelters, vehicles, motels, hospitals, and other community settings.
• Explain ECM services and enroll members who agree to participate.
• Build trust with members who have often been failed by health systems, using motivational interviewing, trauma-informed care, and harm reduction approaches.

Assessment and Care Planning

• Complete ECM assessments covering physical health, behavioral health, substance use, housing, and social needs.
• Develop, update, and carry out person-centered care plans with each member and the multidisciplinary care team.
• Identify barriers to the member's clinical and social goals, and bring the care team together to revise the care plan when needed.

Care Coordination

• Serve as the member's single point of contact and coordinate care across all providers to avoid duplicated services.
• Make sure each member has an assigned primary care provider, schedule appointments, and accompany members to visits as needed.
• Coordinate with hospital, psychiatric facility, and jail staff on discharge plans, and support members through transitions of care.
• Monitor treatment and medication adherence, and provide health promotion and self-management support.
• Connect members to housing, Community Supports, substance use treatment, benefits, transportation, and other community resources, and close the loop on every referral.
• Advocate for members with health care professionals, managed care plans, and other agencies.

Documentation and Reporting

• Document every encounter, assessment, care plan, and referral accurately and on time in the electronic health record.
• Make sure documentation meets ECM, managed care plan, and WEA standards and supports Medi-Cal billing.
• Track caseload activity and member outcomes, and complete required monthly and quarterly reports.

Team Collaboration

• Work closely with WEA's street medicine providers, nurses, behavioral health staff, and community health workers.
• Participate in case conferences and case reviews with the multidisciplinary team.
• Build working relationships with managed care plans, county agencies, shelters, hospitals, and community-based organizations.

Work Environment

This position is primarily field-based. Work takes place outdoors and in street-based settings, encampments, shelters, and community sites, in all weather conditions, with regular travel across the region.

Compensation

$25 - $35 per hour, depending on experience.

Employment Conditions

Employment is contingent on successful completion of a background check following a conditional offer of employment and on meeting WEA's Occupational Health Clearance requirements. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act and applicable local fair chance ordinances.

Minimum Qualifications

• High school diploma or GED. Associate's or bachelor's degree in social work, public health, a healthcare field, or a related field preferred.
• A minimum of 5 years of relevant professional experience or lived experience.
• Experience in care management, case management, or care coordination with high-need populations.
• Fluency with electronic health record systems and Microsoft Office or Google Workspace.
• Valid California driver's license and reliable transportation.

Preferred Qualifications

• Experience providing ECM or other Medi-Cal care management.
• Experience with people experiencing homelessness, including street medicine.
• Knowledge of local and regional community resources.
• CHW Certificate, Violence Prevention Professional Certificate, Community Support Worker (CSW), or Certified Peer Support Worker (CPSW) credentials.
• Bilingual in English and Spanish, and cultural competence with Latinx communities.

Professional Competencies

• Works independently and as part of a team, with a solution-oriented approach.
• Strong organizational skills to manage a caseload, deadlines, and documentation.
• Person-centered, trauma-informed, and culturally responsive.
• Clear written and verbal communication with members, providers, and partners.

Third-Party Recruiting Notice

Wellness Equity Alliance does not currently accept unsolicited resumes or candidate submissions from third-party recruiters, staffing agencies, search firms, or other external recruiting vendors. Please do not contact hiring managers or members of our People & Culture team regarding recruitment services unless you have an existing agreement with WEA.

Any unsolicited resumes or candidate information submitted without a current, authorized agreement will be considered the property of Wellness Equity Alliance, and no placement fee or other compensation will be owed in connection with any resulting hire.

Wellness Equity Alliance is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.