Summary/Objective

The Practice Manager oversees the daily operations of a medical office to ensure efficient, effective, and compliant patient care services. This role is responsible for managing staff, budgeting, scheduling, and ensuring the smooth flow of administrative and clinical processes. The Practice Manager serves as a key liaison between physicians, staff, and patients.

Essential Functions

• Oversee the daily administrative and clinical operations of the medical office.
• Develop and implement office policies and procedures to improve efficiency and service quality.
• Monitor patient flow, appointment scheduling, and front-desk operations to optimize workflow.
• Hire, train, supervise, and evaluate administrative and clinical staff.
• Manage staff scheduling, time-off requests, and ensure appropriate coverage.
• Conduct performance reviews and implement disciplinary actions when necessary.
• Monitor practice budgets, expenses, and revenue.
• Review billing, collections, and accounts receivable reports; work with billing staff to resolve outstanding issues.
• Identify opportunities to improve financial performance and operational efficiency.
• Ensure a high standard of customer service and patient satisfaction.
• Respond to patient concerns and complaints in a timely and professional manner.
• Maintain compliance with HIPAA, OSHA, and other relevant regulations and standards.
• Support quality improvement initiatives and accreditation efforts.
• Serve as the primary liaison between providers and staff.
• Coordinate provider schedules and ensure alignment with patient volume and operational needs.
• Facilitate communication regarding clinical operations and organizational goals.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environmental/Working Conditions:

• Work is performed in a busy office environment and requires both desk and counter work.
• Frequent contact with employees and outside agencies.
• Continual patient contact may involve dealing with angry or frustrated patients.
• This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve and to reflect the on-going changes in office practice.

• Strong ability to organize and prioritize tasks efficiently in a fast-paced environment.
• Demonstrated ability to maintain confidentiality and handle sensitive patient and financial information with discretion.
• Excellent interpersonal skills with the ability to establish and maintain effective working relationships with staff, patients, and the public.
• Proficient in the use of standard office equipment, including phones, computers, printers, copiers, and fax machines.
• Excellent organizational, leadership, and communication skills.
• Ability to handle sensitive information with discretion and professionalism.
•  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

• Bachelor’s degree in Healthcare Administration, Business, or related field preferred; equivalent experience considered.
• 3–5 years of management experience in a healthcare setting 
• Proficiency with medical billing software and electronic health records (EHR) systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; walk; stand, use hands to finger, handle or feel; and reach with hands and arms.