Description
- This role is an entry-level position within the company and can provide a path for candidates who aspire to become technicians in the future.
- Performs pre-service inspections on all Customer and Cisco Equipment owned machines arriving at Cisco Equipment locations for service and repairs.
- Performs pre service operational tests on Customer and Cisco Equipment owned machines being service and repaired.
- Properly documents all pre and post repair inspections on the correct forms and in the proper systems.
- Effectively communicates inspection findings to the Machine Service Management Team and/or Service Technicians.
- Assists in repair/maintenance research and quote preparation based on inspection results.
- Occasionally assists the service management team with training new employees on the safe operation and inspection process of Cisco Equipment and allied equipment.
- Occasionally assists Product Support Sales Reps in creation of repair estimates based on inspection findings.
- When there is no inspection, this person should be willing and capable of doing PM and other items (i.e. oil change, air filters, minor repairs, decals, etc.)
- In the Absence of a Yard Hand, this person will need to fulfill some of those duties as well
- Other duties may be assigned.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Should have a solid understanding of Cisco’s equipment from the mechanical and operational view point.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Basic Computer skills needed. Proficiency in Microsoft Excel required. Good typing skills required.
- Valid Driver’s license and clean driving record.
- Basic Tools to perform assigned tasks
- Must be able to pass Work Steps.
- Strong mechanical aptitude with knowledge of general machine operation.
- Ability to operate, to a limited degree, all of the products that we sell.
- Ability to recognize machine problems and failures on the products that they inspect for trade and purchase, including power train knowledge, structural knowledge, the ability to measure undercarriage, etc.
- Highly proficient in machine and engine maintenance with complete understanding of Cisco’s equipment.
- Significant mechanical aptitude.