The Clinic RN primarily acts as telephone triage nurse, refills medications per St. Croix Health protocols, coordinates chronic disease care, triages walk-in patients, rooms patients and assists providers with exams as needed. This position also performs nursing procedures requiring RN licensure and assumes patient education duties within guidelines set by facility.

Manage triage duties and responsibilities.

• Answer triage line; assist concerned patients via phone
• Follow triage protocols to determine appropriate next steps
• Act as walk-in patient triage nurse; perform RN duties and responsibilities as needed based on situation 

Plans for delivery of optimum patient care, patient care coordination, assesses and delivers patient care based on department and facility standards. 

• Perform various nursing procedures within the scope of licensure, including but not limited to IV starts, urinary catheterization, patient education
• Room patients
• Assist providers with procedures, chronic disease care management and care coordination
• Administer immunizations and complete appropriate documentation in EMR
• Assist LPN and CMA staff with advanced procedures as needed
• Ensure patient phone calls to the provider are accurately documented in the EMR, including supporting documentation detailing resolution
• Reviews and completes medication refills for primary clinic providers in a timely matter

Comply with department and facility standards.

• Understanding Clinic Policies and Procedures 
• Performs work according to organization policies and procedures

Other duties as assigned.

• Perform clerical work 
• Maintain inventory of medical supplies or equipment

* While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

Education:

• Associate’s or Bachelor’s degree in nursing 

Licensure: 

• Current Wisconsin and Minnesota RN license

Certifications: 

• Current Basic Life Support (BLS) Card from the American Heart Association or American Red Cross

Additional requirements:

• Clinic RN’s assigned Cardiac Stress Testing requires ACLS. 

Experience:

• Prior clinic, medical/surgical, urgent care center or emergency room experience preferred

Knowledge, Skills & Abilities: 

• Strong time management and prioritization skills
• Flexible and willing to fill different roles as needed
• Excellent communication and listening skills
• Demonstrated ability to work independently with little direction and manage multiple demands and priorities
• Positively contributes to a team environment, assisting the organization in achieving goals and objectives
• Strong customer service skills

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing, bending, and reaching
• Must be able to lift up to 50 pounds at times

St. Croix Health has been a healing force in the St. Croix Valley for over 103 years. We are a purpose-driven organization with a dedicated team committed to serving our patients and communities throughout the St. Croix Valley. This commitment is rooted in our mission, vision and values. 

Mission: To deliver care driven by excellence, guided by heart, and grounded in community.

Vision: To be a trusted partner in providing healthcare that is personal and accessible to all, by adapting to meet the needs of our communities, and support lifelong well-being.

Values: Integrity. Respect. Compassion. Collaboration

Here at St. Croix Health, we offer our employees with a robust benefits package that includes:

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking

St. Croix Health is a not-for-profit healthcare system located in St. Croix Falls, WI dedicated to helping people live healthier, happier, and longer lives. St. Croix Health offers the services of 80+ providers and 20 specialties with five community clinics in Minnesota and Wisconsin all supported by a critical access hospital on the main campus in St. Croix Falls, just an hour northeast of Minneapolis/St. Paul. Nestled in the bluffs of the St. Croix River Valley, St. Croix Falls is the ideal place to work, live and play.