WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

**The Veteran Resource Coordinator at the Bill Daniels Veteran Services Center is directly responsible for the management of the front desk and lobby area, the service provision for guests in the building, assisting the participants with accessing needed items and food. Service modalities include Trauma Informed Care, Harm Reduction, Motivational Interviewing and Crises De-escalation. Job duties include supporting and coordinating with other front desk staff members in the delivery of appropriate support services for participants experiencing homelessness, maintaining the safety and wellbeing of all participants, maintaining the cleanliness of the facility, helps plan and host special events, and ensures program accountability, professional interaction/communication between VOA staff, clients, volunteers, third party entities, and collaborators and maintaining client files and program data entry/ maintenance. Further, the Veteran Resource Coordinator will develop expertise on Veteran services and other specialty areas including housing, employment, legal services, benefits, or others as indicated by the needs of the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•Ensures that the participant’s voice is heard, and when appropriate the resident’s ideas play a prominent role in programming.

•Responsible for possessing an in-depth knowledge regarding program requirements, including support services, and field-relevant best practices.

•Demonstrates knowledge of participant-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.

•Clearly documents all interactions. Ensures timely reporting within data entry systems. Develops specialized knowledge related to service delivery database systems within the organization.

•Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

•Maintains physical and emotional safety of all participants in the facility. Manages the milieu and addresses any conflict immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required.

•Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

•Oversees and participates in general house maintenance such as supplying personal items, conducting building walk-through, enforcing rules, etc.

•Serves as coordinator for special projects as assigned.

•Performs benefits navigation and resource referrals for Veterans.

•Manages access to clothing bank, food pantry, and Veteran Services Center services for all Veterans.

•Maintains front desk duties that include but are not limited to answering phone calls, taking message, accepting donations, handling mail, connecting clients with case managers, etc

•Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup. May be responsible for training volunteers and staff members.

•Regulates, receives, and ensures proper handling of donations; orders and keeps track of Veteran Services Center inventory/resources.

•Interacts courteously and professionally with Veteran Services Center clients, donors, volunteers, and VOA staff and resolves conflicts when necessary.

•Helps VSC Program Manager recruit and train volunteers, develop volunteer job descriptions and supervise volunteers as they perform assigned tasks.

•Attends regular staff meetings and other meetings as requested by the VSC Program Manager.

•Performs job responsibilities in accordance with the Social Work Code of Ethics.

•Performs all other duties as assigned.

SUPERVISORY RESPONSIBILITIES

•There are no supervisory responsibilities for this position.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

•Ability to be single staffed while in the facility while having the responsibility for the safety of up to 50 guests.

•Ability to move quickly and safely to do perimeter checks, and in cases of an emergency.

•Must be able to lift up to 50 lbs. 10 to 15 times per day.

•Must be able to stand and walk for long period of time.

POSITION TYPE AND EXPECTED HOURS OF WORK

•Full time

•Monday – Friday 7:00am – 4:00pm

Work hours may vary but are typically regularly scheduled around a 40-hour work week designed to fulfill program objectives with occasional overtime requirements.

LOCATION

1247 Santa Fe Drive, Denver, CO 80204

PAY:  $21.00/hr

BENEFITS (eligibility is based on job type/status)

Paid Holidays/Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurances

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

VETERANS ARE STRONGLY ENCOURAGED TO APPLY

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.

COMPETENCIES

•Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

•Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

•Utilization of various databases including Homeless Management Information System and Service Point.

•Ensures equitable and inclusive services.

•Ensures that guests have an active voice in programming.

•Self-motivated and directed · Open to receiving and providing feedback; focused on conflict resolution.

•Adaptable.

MINIMUM QUALIFICATIONS OF POSITION

•Associates Degree in a related area or the equivalent experience in human services.

•One-year direct human service experience.

•Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.

•Criminal and civil background checks within 30 days of hire.

•Good organizational and planning skills; works well as part of a team.

•Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available) and state-mandated automobile insurance.

•Proficient computer skills, to include proficiency with the following: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); communication and collaboration tools (Zoom, Microsoft Teams); digital calendars (Outlook); file sharing programs (OneDrive); and client management software (HMIS, Wellsky)

•Proficient with Windows operating system.

PREFERRED QUALIFICATIONS OF POSITION

•Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns, and case management experience.

•Administrative experience and/or milieu management.

•Crisis intervention skills

•Bilingual – English and Spanish

KNOWLEDGE AND SKILLS

•Strong written, oral, and interpersonal communication skills.

•High level of competency working with Microsoft Office suite and cloud-based applications.

•Strong time-management and prioritization skills.

•Experience working both independently and, in a team-oriented, collaborative environment.

•Strong organization skills

•Must have the ability to present and communicate professionally.

•Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.

•Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.