Reporting to the Associate Director Information Systems, the IS Specialist will provide user support and technical analysis for the organization’s ERP systems. The ideal IS Specialist candidate has excellent communication skills, unrelenting attention to detail, and exceptional troubleshooting skills. The IS Specialist should have the ability to learn new technologies quickly and to work on their own as well as within a small team.

This position works in the office Monday through Thursday, with the option to work remotely on Fridays.

You have already accomplished (required):

• Bachelor’s Degree in Information Technologies or related education
• 0-3 years of ERP Systems Administration experience
• Knowledge and or experience with EDI Standards
• Strong analytical and problem solving skills

You may have already accomplished (preferred):

• Ability to build successful relationships with users and vendor partners
• Full cycle project management experience

What YOU are good at:

• Can communicate with all styles to foster ever improving teamwork
• Is organized for productivity and efficiency, yet flexes to anticipate and meet the needs of others
• Makes thoughtful, creative, and timely decisions after analyzing situations
• Stays current.Demonstrates a passion for learning with reading, research, and networking
• A strategic leader, challenging conventional thinking; bringing solutions to the table
• Is committed to coaching and inspiring goal-driven teams with a strong sense of urgency

What WE are good at:

• Working Hard.Playing Hard. Living Tenaciously
• Making well-crafted, innovative, high-function products that Make The Workplace A Betterplace™
• Being distinctively and disruptively creative from bow to stern
• Endeavoring to be fair-minded, transparent and positive in all we say and do

Key Job Duties

EDI Support:

• Error Resolution: Assist with identifying and resolving EDI errors and issues using established procedures and best practices, ensuring seamless EDI operations.
• Onboarding: Facilitate the testing and onboarding of new EDI trading partners, coordinating communication and issue resolution between Customer Service, IT, and external partners.
• Mapping and Processes: Assist with developing and maintaining EDI mapping files and processes to enhance efficiency and accuracy.
• Monitoring and Improvement: Monitor EDI activity, proactively identifying opportunities for improvement and implementing enhancements to optimize EDI workflows.

Warehouse Systems Support:

• Receiving, Picking, Packing, and Shipping: Assist with supporting various warehouse systems, ensuring the smooth operation of processes such as receiving, picking, packing, and shipping.
• Integration: Collaborate with cross-functional teams to ensure warehousing and other related systems maintain a seamless data flow.
• Issue Resolution: Address and resolve issues related to warehouse systems promptly, minimizing disruptions to daily operations.
• Ship Junction Implementation: Play a key role in the implementation of our new shipping solution, including system configuration and integration with our EDI partner, and comprehensive user training.

ERP Support:

• Ongoing Support: Assist in the ongoing support of our current ERP system.
• Stay Informed: Keep abreast of NetSuite's latest features and functionalities and provide continuous support to users, ensuring they leverage the full potential of the ERP system.
• Documentation: Assist with documenting and maintaining detailed procedures for ERP-related tasks, ensuring a comprehensive and accessible knowledge base.
• Various Projects: Support the Associate Directo Information Systems in other technical projects as assigned.

The salary range for this role is $60,000 to $90,000 annually.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, qualifications, and work location, and thus may differ from the posted range. Base salary is just one part of your total reward package.

Benefits Summary (USA Full-Time Employees)

• Medical, Dental, Vision insurance
• HSA Employer Contributions
• 100% Employer paid Life and Long-Term Disability Insurance
• 401(k) with a generous company match
• Flexible Paid time off
• 9 paid company holidays
• Excellent parental leave policy
• Annual Wellness Program with bonus payouts