Job Overview

The Regional Field Operations Specialist supports GBC Food Services, LLC’s Asian Cuisine operations across assigned locations. The specialist conducts site visits, supports franchisees and location managers, coordinates training and store openings, and follows up on operating and food safety standards. The role reports to the Director of Asian Cuisine.

 Field Support

• Provide on-site guidance to franchisees, location managers, and field staff.
• Demonstrate standard procedures and coach operators during site visits.
• Coordinate field support with Franchise Sales, Training, and other internal teams.
• Document follow-up actions and escalate unresolved issues to the Director of Asian Cuisine.

Key Responsibilities

• Carry out regional operating priorities and report progress to the Director of Asian Cuisine.
• Use site visits to check adherence to company standards and applicable food safety, health, and safety requirements. Document findings and follow up on corrective actions.
• Review location performance, identify operating gaps, and recommend improvements.
• Track field expenses and identify cost-saving opportunities within approved guidelines.
• Identify training needs during site visits and share them with the Training Team.
• Prepare regional updates on site visits, operating trends, and open issues.
• Work with the Merchandising Team to coordinate product availability and promotions.
• Partner with Franchise Sales to address franchisee operating questions and coordinate handoffs.
• Support Short-Term Operators (STOs) with day-to-day procedures and escalate recurring issues.
• Help the Training Team adapt and deliver approved materials for field use.
• Coordinate visits and follow-up with traveling field specialists as needed.
• Coordinate and deliver franchisee training on approved operating procedures.
• Support new store openings by completing readiness checks and coordinating on-site training.
• Guide new franchisees through onboarding and follow up on outstanding items.
• Train franchisees on invoicing procedures and route questions to the appropriate team.
• Help franchisees identify practical improvements in product handling, waste control, and daily operations.
• Distribute approved marketing materials and verify placement during site visits.

Competencies

• Ability to coach franchisees and field staff and coordinate across teams.
• Excellent communication and interpersonal abilities.
• Ability to identify operating issues and recommend practical solutions.
• Ability to manage multiple projects and meet deadlines.
• Proficiency in data analysis and reporting.

Required Skills/Abilities

• Knowledge of multi-location field operations and standard operating procedures.
• Strong understanding of health, safety, and environmental regulations.
• Proficient in MS Office and relevant operational software.
• Ability to travel frequently to various locations.

Education and Experience

• Bachelor’s degree in business administration, Operations Management, related field or equivalent experience.
• Minimum of 3 years of experience in field operations, including experience supporting multiple locations and training or coaching operators.
• Experience in the prepared food service industry is preferred.

Physical Requirements

• Ability to travel extensively, with varying notice.
• Ability to lift up to 25 pounds occasionally.
• Prolonged periods of standing and walking during site visits.

Work Environment

• Primarily field-based, with frequent travel to locations in the assigned region.
• Exposure to varying weather conditions during site visits.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.