As the Quality Manager, you are responsible for leading all quality assurance activities within production, including CNC machining and sheet metal fabrication operations, to ensure customer orders meet established standards and customer drawings and specifications. This role oversees audits and inspections, guides and develops Quality Technicians, and drives accountability across all shifts. The Quality Manager investigates quality issues through root cause analysis and corrective actions, maintains accurate documentation and safety controls, and collaborates cross-functionally to resolve concerns and improve processes. Success in this role requires strong leadership, technical knowledge of precision metal manufacturing, clear communication, and the ability to independently prioritize and manage departmental goals.

Why SendCutSend?

SendCutSend is an on-demand manufacturing company specializing in custom sheet metal and CNC machining. We serve more than 150,000 engineers, fabricators, and businesses across the U.S. and Canada. We operate out of seven facilities located in Nevada, Kentucky, Texas, and Pennsylvania.

Our business is built on reliability, accountability, quality, and constant improvement. Everyone here plays a real role in our success. We value people who are collaborative, innovative, and committed to detailed high-quality work. We’re scaling fast and building the future of manufacturing. If you’re excited to join the team and grow with us, we want to hear from you! 

What you’ll do

• Manage production audits and inspections across all shifts, ensuring compliance with quality standards and proper sample selection
• Assess the quality standards and integrity of customer orders
• Oversee dimensional inspections of manufactured parts to ensure compliance with engineering drawings, customer specifications, and established tolerances. 
• Ensure proper use of precision measurements and inspect equipment, including calipers, micrometers, height gauges, and other applicable tools. 
• Establish clear performance expectations for Quality Technicians, providing coaching, guidance, and constructive feedback
• Recognize and reinforce outstanding performance to promote a positive and accountable work environment
• Perform Root Cause Analysis (RCA) and lead Corrective and Preventive Action (CAPA) investigations
• Support internal investigations, including evidence gathering and documentation
• Collaborate with Production, Engineering, Customer Service, and Quality teams across locations to resolve issues and share best practices
• Monitor quality performance across CNC machining and sheet metal fabrication processes to identify trends and opportunities for improvement. 
• Document, track, and address quality issues to ensure continuity in quality assurance efforts
• Facilitate regular shift handover meetings to ensure seamless communication between shifts   
• Ensure adequate time is spent across all four production shifts
• Verify that critical safety control points are properly maintained and accurately recorded
• Maintain and update quality management logs and databases on a daily basis
• Determine departmental tasks, priorities, and goals with a high degree of independence
• Ensure efficient and timely communication across all channels
• Perform other related duties as assigned by the Operations Director

Minimum Qualification

• 5+ years of management or supervisory experience in a manufacturing, production, or quality environment
• Previous experience as a Quality Manager or in a management role within CNC Machining, sheet metal fabrication, or precision metal manufacturing
• Experience with a certified Quality Management System (QMS)
• Strong working knowledge of production methods and quality assurance processes, including dimensional inspections and quality control stands. 
• Ability to read and interpret engineering drawings, blueprints, and dimensional tolerances
• Working knowledge of precision measurement equipment, including calipers, micrometers, and other inspection tools
• Experience identifying quality defects, investigating nonconforming parts, and implementing corrective actions
• Experience leading RCA and CAPA initiatives
• Understanding of workplace safety protocols and critical safety control points
• Strong written and verbal communication skills with the ability to communicate effectively at all levels of the organization
• Demonstrated ability to make independent decisions and manage priorities in a fast-paced manufacturing environment
• Strong attention to detail and commitment to accuracy and documentation
• Proficiency in email communication and electronic data management systems
•  Must be a U.S. Person as defined by ITAR (22 C.F.R. §120.62): U.S. citizen, U.S. national, lawful permanent resident, refugee, or asylee. 

Preferred Qualifications

• Previous experience with ISO 9001 internal auditing, including leading internal audits
• Knowledge of strategic planning and continuous improvement methodologies, including Lean Manufacturing or Six Sigma
• Experience fabricating, or knowledge of material tolerances, oils to be used, etc 
• Strong supervisory and leadership skills with the ability to motivate and develop teams
• Proven problem-solving skills with the ability to prioritize and execute effectively
• Experience collaborating with cross-functional and multi-site teams
• Candidates must be authorized to work in the United States. This position is not eligible for visa sponsorship

Essential Physical Requirements

• Ability to repeatedly lift 25 lbs and frequently lift up to 50 lbs without assistance
• Ability to stand and walk for 10 to 12-hour shifts
• Ability to bend, reach, and work around large industrial equipment

Work Environment

• Manufacturing and production floor environment
• CNC Machining Centers 
• Work performed around CNC lasers, press brakes, and material handling equipment
• Exposure to noise, moving machinery, and metal materials
• Use of required personal protective equipment (PPE) at all times
• This position requires working in close proximity to equipment that generates strong electromagnetic fields (EMF). This environment may pose a risk to individuals with cardiac pacemakers, ICDs, or other implantable medical devices. 

Benefits

• Health, Vision & Dental Insurance
• 401(k) match up to 4%
• Paid time off
• 6 Company-Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave
• Short-Term Disability
• Lunch Provided Daily
• Safety Shoe Voucher
• Employee Discounts!