MSP Implementation Engineer II

About ISG Technology

At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades.

Join in on the Success

As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.

But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 77, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes!

About the Role

Are you passionate about technology, solving problems, and delivering exceptional customer experiences? ISG Technology is looking for an MSP Implementation Engineer II to support the successful onboarding, implementation, and ongoing improvement of our Managed Services solutions.

In this role, you will work closely with internal technical teams, company leadership, and customers to implement technology solutions that support business needs. You'll play an important role in transitioning new customers into our Managed Services environment, coordinating technical implementations, troubleshooting issues, and ensuring a smooth onboarding experience. This is a great opportunity for a technically minded, customer-focused professional who enjoys collaboration, project coordination, and finding ways to make technology work better for businesses.

What You'll Do

• Lead Customer Onboarding & Implementations: Coordinate and support technical onboarding activities for new customers, ensuring successful transitions into ISG's Managed Services environment.
• Implement Managed Services Solutions: Assist with the deployment, configuration, integration, and testing of software, hardware, and managed services solutions.
• Drive Project Coordination: Assist with project planning, tracking, documentation, resource coordination, and status reporting to keep implementations on schedule.
• Collaborate Across Teams: Partner with Technical Account Managers, Technical Project Managers, Practice Leads, and other technical resources to develop and implement solutions that meet customer needs.
• Ensure Quality & Consistency: Maintain proper change management processes, review client-related changes, and ensure implementation activities meet established standards.
• Troubleshoot & Solve Problems: Identify and resolve technical issues within customer environments, including service development, integrations, and system configurations.
• Support Continuous Improvement: Identify opportunities to improve internal processes, technical solutions, and the overall customer experience.
• Build Technical Partnerships: Serve as a knowledgeable resource for internal teams regarding technical integrations, managed services solutions, and security-related questions.
• Deliver Exceptional Customer Service: Act as a primary point of contact during assigned onboarding activities, providing timely communication and support to internal and external customers.

What Makes Someone Successful at ISG?

We believe success is about more than technical expertise. We're looking for someone who:

• Takes initiative, follows through on commitments, and holds themselves accountable.
• Embraces change and approaches challenges with resilience and creativity.
• Works collaboratively and puts the success of the team first.
• Takes pride in delivering exceptional customer experiences.
• Is adaptable, organized, and comfortable managing competing priorities.
• Is humbly confident, open to feedback, and always looking for ways to grow.
• Knows how to take their work seriously without taking themselves too seriously!

Our Core Values

At ISG Technology, our core values shape how we work, collaborate, and serve our customers.

1. Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique.
2. Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves.
3. Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation.
4. “Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team.
5. Continuous Improvement – Daily improvement matters. Bold ideas move us forward.

Why ISG Technology?

ISG Technology is a Midwest-based Managed Services Provider with more than four decades of experience helping businesses make the most of their technology. As part of the Twin Valley Family of Companies, we combine the stability of a fourth-generation family business with a forward-thinking approach to technology and innovation.

We're proud of our commitment to customer satisfaction, technical excellence, and a workplace culture built around people, teamwork, and continuous improvement.

Ready to make an impact? If you're looking for an opportunity to grow your technical skills, work alongside a collaborative team, and help customers succeed through technology, we'd love to hear from you!

What You Bring

• 4+ years of experience in technical operations, IT services, or a customer-facing technical environment.
• 2+ years of experience supporting project coordination, client onboarding/offboarding, or technical assessments.
• Experience working within an established IT organization, Managed Services Provider (MSP), or Cloud Services Provider (CSP) preferred.
• Familiarity with Managed Services PSA, RMM, or IT Service Management (ITSM) platforms.
• Experience with cloud-based administration and licensing portals, particularly Microsoft and other MSP technology platforms.
• Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
• Strong organizational and project coordination skills with the ability to manage multiple priorities.
• Excellent communication, collaboration, and customer service skills.
• A proactive, problem-solving mindset with a desire to continuously improve processes and solutions.
• High School Diploma or equivalent required.
• Valid driver's license and the ability to meet company insurance requirements.