Assistant Director, Environmental Services (EVS) - Evening Hospital Operations
Department: Environmental Services (EVS) Reports To: Director of Environmental Services FLSA Status: Exempt Schedule: Full-Time | Primarily 3:00 PM - 11:00 PM
Position Summary
The Assistant Director of Environmental Services (EVS) is a key operational leader responsible for ensuring the hospital remains clean, safe, welcoming, and always ready for patients, visitors, staff, and the occasional unannounced surveyor.
This position oversees evening Environmental Services operations and serves as the primary EVS leader after traditional business hours. The Assistant Director leads and develops EVS team members, coordinates daily operations, maintains regulatory compliance, and partners with departments across the organization to support exceptional patient care.
The ideal candidate is a hands-on leader who enjoys solving problems, supporting employees, and creating an environment where excellence is the expectation, not the exception.
What You'll Do
Lead Evening Operations
Provide leadership and direction for Environmental Services operations during the evening shift.
Serve as the primary EVS leadership presence throughout the hospital from 3:00 PM to 11:00 PM.
Monitor departmental workflow and staffing to ensure operational needs are met.
Respond to urgent cleaning requests, operational challenges, and service recovery opportunities.
Help ensure patient rooms are cleaned and available to support patient throughput goals.
Develop and Support Your Team
Coach, mentor, and support EVS staff to achieve high performance standards.
Assist with employee recruitment, onboarding, training, engagement, and retention.
Conduct routine rounding and provide real-time feedback and recognition.
Foster a culture of teamwork, accountability, professionalism, and service excellence.
Drive Quality and Compliance
Conduct quality inspections and environmental rounds throughout the facility.
Ensure compliance with infection prevention standards and EVS best practices.
Support regulatory readiness efforts related to CMS, OSHA, CDC, and The Joint Commission standards.
Investigate customer concerns and implement corrective actions when necessary.
Help maintain a clean, safe, and healing environment throughout the hospital.
Collaborate Across the Organization
Partner with Nursing, Facilities, Security, Infection Prevention, Patient Experience, and other departments to support hospital Operations.
Assist with emergency response activities and special projects.
Support organizational goals related to patient satisfaction, employee engagement, quality, safety, and operational excellence.
Manage Resources
Assist with staffing schedules and productivity management.
Monitor supplies, equipment readiness, and inventory levels.
Support budget stewardship by promoting efficient use of departmental resources.
What Success Looks Like
The most successful Assistant Directors are visible leaders who:
Notice potential problems before they become complaints.
Know how to balance high standards with employee support.
Stay calm when the Emergency Department fills up unexpectedly.
Can pivot from coaching an employee to responding to a STAT cleaning request in minutes.
Understand that cleanliness impacts patient safety, infection prevention, patient satisfaction, and regulatory compliance.
Lead by example and never ask their team to do something they would not do themselves.
Why This Role Matters
Every clean patient room, polished floor, sanitized surface, and welcoming public area contributes to the patient experience and supports the delivery of safe, high-quality care.
As Assistant Director of Environmental Services, you will help ensure our hospital remains a place where patients can heal, employees can thrive, and visitors feel confident in the care being provided.
In short: You'll lead one of the hardest-working teams in healthcare, keep the hospital running smoothly during the busiest hours of the day, and make a meaningful impact on the experience of each patient, guest, community partner and team member.
Education
High school diploma or GED required.
Associate degree in Healthcare Administration, Business Administration, Hospitality Management, Environmental Services, or related field preferred.
Bachelor's degree preferred.
Certified Healthcare Environmental Services Professional (CHESP) certification.
Experience
Minimum of three (3) years of Environmental Services experience required.
Minimum of one (1) year of supervisory, lead, or management experience required.
Previous experience in an acute care hospital setting preferred.
Knowledge, Skills, and Abilities
Knowledge of healthcare environmental cleaning and disinfection practices.
Understanding of infection prevention and control principles.
Familiarity with healthcare regulatory requirements and accreditation standards.
Strong leadership, communication, coaching, and problem-solving skills.
Excellent customer service and relationship-building abilities.
Ability to prioritize competing demands in a fast-paced healthcare environment.
Proficiency with Microsoft Office applications and departmental software systems.
Ability to work independently and make sound decisions during off-shift operations.
Experience leading teams in a hospital or healthcare setting.
Experience with quality improvement, employee engagement, and performance improvement initiatives.
Physical Requirements
Ability to frequently walk throughout a large healthcare facility.
Ability to bend, stoop, reach, push, pull, and lift up to 30 pounds.
Ability to work in patient care environments and around cleaning chemicals using appropriate safety precautions.
Ability to work evenings, weekends, holidays, and during emergency situations as needed.