MENTOR Independence Region
Powered by Big Brothers Big Sisters Independence
Position: Services Team Assistant
Location: Philadelphia, PA (currently remote, work-from-home)
Job Status: FT, non-exempt
Reports to: Executive Director, MENTOR Independence Region
Effective Date: April 2021
MENTOR Independence Region (MIR), a department of Big Brothers Big Sisters Independence, shares the mission to ignite the power and promise of youth and close the mentoring gap, by creating and supporting one-to-one mentoring relationships and strengthening the quality of the mentoring field. MIR seeks to strengthen relationship-based support for all youth through formal and informal strategies. MIR provides services to mentoring programs, nonprofits, educational institutions and corporations in service of increasing the quality and quantity of support to young people across Eastern Pennsylvania. MIR seeks a Mentoring Services Specialist to implement several key objectives.
Reporting to the Executive Director, MIR, the Services Team Assistant provides support to the MENTOR Independence Region team. They are responsible for managing outreach to mentoring programs, administering several key database systems, and providing operational and logistical support to efforts that directly affect the MENTOR Team’s ability to advance quality mentoring in the region. The Services Team Assistant will be expected to proactively and intentionally manage various processes that lead to efficient delivery of high-quality services and satisfied clients.
Candidates with a strong connection to the community that MIR and BBBSI serves and the Southeastern Pennsylvania/Southern New Jersey area are given preferential consideration. Occasional travel to events is required, as is some nights and weekend work.
Outreach and Mentoring Connector Administration
1. Administer the Mentoring Connector including onboarding organizations, maintenance, and follow up
2. Build and execute an outreach work plan to expand the Network and illustrate onramps to paid services using tools including:
3. Salesforce Database
4. Campaign Monitor
5. Mentoring Connector
6. Organizational Partners
7. Social Media
National Mentoring Resource Center Portal Administration
1. Facilitate data entry for incoming, current, and ending NMRC Technical Assistance (TA) engagements in the NMRC Portal
2. Coordinate logistics for initial outreach meetings
3. Coordinate logistics for TA Requests that are finalizing, including timeline, collecting required reporting information
4. Overseeing monthly TA reporting by consultants
Operational support for events and trainings
1. Scheduling Eventbrites, Zoom meetings, and calendaring
2. Coordinating event space reservation, food orders, etc. and payments
3. Entering data into Salesforce and other needed systems
4. Creating certificates of completion and sending Thank You emails
Administrative support for Consultant Model and Earned Income Engagements
1. Draft Contracts for Consultants working on behalf of MENTOR IR (based on template)
2. Draft Proposals and Letters of Agreement for Clients (based on templates)
3. Coordinate and draft outgoing invoices
4. Coordinate incoming invoices
Academic Requirements: High School Diploma and 5-7 years of work experience in an administrative or customer service function OR Bachelor’s Degree and 1-3 years related experience.
Professional requirements: Minimum experience as described above, ideally with some experience in nonprofit/human services setting or customer services. Applicant must have the ability to work with diverse constituents. The successful candidate must be detail-oriented, independently motivated, flexible and responsive to new processes. Applicant must possess strong interpersonal skills, organizational skills, and a customer service focus. Proficiency in Microsoft 365 and experience with databases (salesforce preferred). Must have the ability to periodically attend meetings and/or events in the greater Philadelphia Region.
Must demonstrate commitment, dedication, and an interpersonal savvy that helps establish effective relationships and an appropriate rapport with people; be detail and process oriented, organized, and demonstrate sound judgement. Applicant must maintain a belief in the power of mentoring to empower individuals and strengthen communities. Our best employees 1) set the bar high 2) are intentional and thoughtful about their choices 3) collaborate as a means to community solutions 4) are positive, can-do, and solution-oriented 5) embrace diversity, equity, and inclusion, and 6) are accountable and get it done.
The work environment characteristics described here are representative of those an employee encounters while performing work in an office environment and include the essential functions of this job. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: the ability to work independently; remain sedentary for extended periods of time (6+ hours per day); lift 10-15 lbs, push, pull, bend, kneel, as needed for normal operations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
APPLICATION INSTRUCTIONS Please submit cover letter and resumes to https://www.independencebigs.org/.
Note: Only those applicants believed to be viable candidates for this opportunity will be contacted. No phone calls please.
WHO SHOULD APPLY
Individuals in commuting distance to BBBSI offices. People with an interest in activating a movement to support youth in the community, educators, social workers, youth workers, and recent graduates with a passion for working with youth/volunteers and a desire to work for a strong mission driven organization should apply. MENTOR Independence Region serves 200-300 organizations annually impacting nearly 70,000 youth across Eastern Pennsylvania, primarily in the greater Philadelphia region.
Our aspiration is to develop an organization that reflects our constituent base. BBBSI promotes a culture of inclusion and seeks talented staff from diverse backgrounds. BBBSI is an equal opportunity employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national or ethnic origin, age, disability, veteran status, first and second-generation immigrants, and people from low-income families, or any legally protected factor.
** This position is currently remote. However, the agency is in Phase 1 of return to work on a voluntary basis. As we see changes in our partner requirements that are in effort to ensure safety for their staff, students, and communities served, the agency is required to request proof of vaccination for those roles. In the event the agency decides to require vaccinations for all staff and transition back to in office operations, staff will be given a minimum of two (2) weeks advance notice.**