New Hire Class Starting November 9, 2026 ! 

Do you want to make a difference? Do you enjoy helping others? Then you belong on our TEAM!

*NO COLD CALLS **NO SALES **NO COLLECTIONS - We are looking for kind compassionate people who enjoy helping others. 

Our Customer Service Representatives are working with Patient's, Doctor's Offices and Insurance Companies to get vital Medical Supplies to the Patient's in need. 

Summary

Representatives will require the ability to multi-task and utilize multiple computer applications to access and enter data in member accounts. Representatives will also be required to conduct themselves in a HIPAA compliant and ethical manner. Duties include but are not limited to: Incoming calls, new account creation, and insurance verification. Representatives will be required to communicate professionally with members, caregivers, guardians, medical professionals, and co-workers.

Essential Functions:

• 1. Handles incoming calls with members, caregivers, doctors, and other outside providers regarding members’ documentation and account needs.
• 2. Thoroughly reviews patient accounts and records to ensure timely patient service.
• 4. Communicates with Team Supports and Management team for matters that require approval or escalation.
• 5. Utilizes the Customer Service Wiki to maintain a strong knowledge base of processes, procedures, insurance guidelines, products and company information.
• 6. Make Suggestions for Process Improvements

Full time - 40 Hours per week. Monday-Friday 8:30am to 5 pm in our Mishawaka office! (At times, overtime may be required) NO late shifts, No more working on Holidays!

• Paid Training
• Health, Dental and Optical after 30 days!
• PTO & Holiday Pay after 90 Days!
• 401K & MORE

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.