Position Summary
Coordinates daily field-service assignments, communicates schedule changes, and maintains accurate job status information to support timely customer service.
Why Join Us?
- Full time schedules: Tuesday-Friday 10:00 am-6:00 pm and Saturday's 8:00 am- 4:00 pm. In-Office (must live in MA)
- Pay: $25-$28 hr.
- Comprehensive Benefits Package, including:
- Health Insurance
- Dental Insurance
- 100% Employer-Paid Vision Insurance
- Company-Paid Life Insurance
- Short-term and Long-term Disability Coverage
- Wellness Reimbursement Program
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- 401(k) with 4% Company Match – Fidelity
- Generous PTO and Sick Leave
- Paid Major Holidays Off
- Employee Referral Bonuses
- Residential Services Only – No Commercial Work
- Supportive, Family-Like Team Culture
Essential Functions and Responsibilities
Core responsibilities are performed with or without reasonable accommodation.
- Assign approved jobs to technicians based on availability, skills, geography, and established priorities.
- Track technician progress and update appointment status throughout the day.
- Communicate arrival expectations, delays, and schedule changes to customers and field teams.
- Coordinate urgent requests and escalate safety or capacity concerns promptly.
- Maintain complete notes, job instructions, and contact information in dispatch systems.
- Rebalance schedules following cancellations, job extensions, and operational changes.
- Coordinate follow-up appointments and handoffs with call center and service teams.
- Document unresolved scheduling issues and provide clear end-of-shift handoffs.
Follow applicable company policies and required training. Perform other reasonably related duties as assigned.
Education and Experience
Required: High school diploma or equivalent practical preparation; ability to use business systems, maintain accurate records, and communicate effectively. Ability to prioritize changing service needs and use scheduling software is required.
Preferred: One or more years in dispatch, logistics, scheduling, or customer service; home-services experience.
Cranney Home Services is an equal employment opportunity and affirmative action employer.