The Role:

The Janitorial Area Manager is responsible for leading and managing the site teams assigned to their site portfolio.  They set the example for high level of service for functions including Maintenance and Janitorial Services. The Area Manager will set clear expectations of a high standard of service levels for each site and hold teams accountable by implementing daily “huddle up” meetings.  They will be responsible for total customer satisfaction, budget management, over time management, hiring for site openings and on-boarding new employees, uniforms, weekly and monthly reporting, and employee management initiatives working in cooperation with the Leadership Team members.  Has the flexibility to work both day and evening schedule in accordance with site inspections and training.

Schedule: TBD

Salary: $75,000.00 annually

*Car Allowance

Responsibilities:

• Manage      the Site Teams.  Prepare staff schedules, hold accountable site      cleaners, maintenance staff account leads and superintendents for      achieving excellence in all service areas Guardian Service Industries      oversees at each site.
• Provide      on-the-spot training to ensure that the highest level of service is      consistently delivered.
• Ensure      regular site inspections of buildings and grounds. Conduct site staff      inspections to ensure that the proper uniform is worn neatly and      cleanly.  Use Guardian 24/7 to record visit results and save in a      proper filing system in order to be reviewed by the Regional Director.
• 6-12      Site visits are conducted weekly to meet expectations in this role.
• Communicate      on a daily basis via email, phone call or text with, client and associates      pertaining to daily work flow.
• Conduct      weekly walk-throughs to do detailed site inspections to insure that a high      standard of service standards are being met and exceeded for all service      areas that Guardian Service Industries oversees at each site.  Use      Guardian 24/7 work template to document photos and information collected      during each walk-through.  One (1) walk-through per month per site is      expected for each of the sites in the Director’s portfolio. The      walk-through reports are submitted to the Regional Director for review.
• Work      in cooperation with building SOP to implement Safety Compliance and Safety      Training at each site.
• Develop      relationship and communicate proactively with the property management team      and/or facility directors.  Receive their feedback and work with      Director to implement action plan to insure their requests are being met.
• Manage      costs of overtime, supplies, and inventory to produce the best financial      outcome impacting Gross Margin.
• Have      the capability to onboard new accounts by hiring new staff, training, and      scheduling proper workflow.
• Recognize      and reward positive behaviors of site staff.  Counsel and coach on      behaviors that need to change.

Knowledge:

• Know      what a high standard of service looks like in delivery of maintenance and      janitorial services
• Role      model professional behavior and set expectations for all site leaders for      executing the same behaviors.
• Live      and breathe the company’s Mission and Vision of Employee’s First when      making decisions.
• Awareness      of variability in human behavior and attuned to recognizing and managing.
• Familiarity      with site specific manuals.
• Training      methodology when it comes to janitorial and maintenance services
• Familiarity      with emergency procedures and protocols.
• Awareness      of “Chain of Command” process and support.
• Integrity- in keeping with the core values of Guardian Service Industries 

Service Expectations and Work Ethic:

• Team      Players- work cooperatively with management and site teams to ensure      success in delivery of a high standard of service.  
• Initiative-      things change, and responsibilities change. Display the ability and      willingness to implement new programs and learn new things.
• Flexible-      because everything changes, ability to roll with the punches and land on      their feet.
• Attention      to Detail- keeping a notebook with updates and follow-up items for timely      execution.

Desired Skills and Experience:

• Act      in accordance with and be an advocate for Guardian Service Industries.
• Participate      and undertake applicable professional, technical and career development      training (delivered internally and externally) to include attainment of      associated qualifications where required. 
• Operate      as an effective team member by supporting colleagues and contributing in      the delivery and achievement of overall team and business objectives.
• Undertake      any other duties of a similar nature that the company reasonably requests      to be performed that are within the expertise and skills of the      employee. 
• Proficient      with Microsoft Windows, Word,      Excel, PowerPoint and Outlook.
• Strong      communication skills (oral and written).
• Ability      to prioritize work load, extremely organized and detail oriented.
• Intuitive      thinking, multitasking, and problem solving skills.
• Professionalism      and flexibility to assist and accommodate accordingly. 
• Enthusiasm      and positive, can-do attitude. High sense of business urgency.
• Interpersonal      skills, along with the ability to work cross boundaries with other      departments.
• Ability      to work independently.
• Organization      is a must.
• Spanish/Albanian proficiency a plus.
• College graduate preferred. Comply with company policies and procedures.
• Liaise with relevant and associated areas and groups within the business process to establish, support and maintain business relationships and organizational effectiveness.
• At least 5 years of experience in a client-facing customer service and/or sales role preferably in a high-end or luxury service environment.

A detailed scope-of-work will be discussed during the interview process.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

Guardian Service Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with disability, or any other characteristic protected by applicable law. Guardian Service Industries is committed to integrity, excellence, and diversity among its employees.

Our company participates in E-Verify to confirm employment eligibility.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.