The Customer Service Specialist (Bilingual English–Spanish) delivers exceptional customer support as a primary point of contact for customers. This role handles inquiries, resolves issues, supports retention, and contributes to sales growth through upselling, cross-selling, account development, and relationship management.

Principal Responsibilities

Customer Service & Account Support

· Serve as the primary point of contact for customer inquiries by phone, email, and other communication channels.

· Communicate effectively with customers in English and Spanish, both by phone and in person.

· Provide accurate, timely solutions and exceptional customer service.

· Troubleshoot and resolve customer concerns, complaints, and service issues.

· Document customer interactions and resolutions accurately in company systems.

· Assist customers with order processing, product selection, pricing, and service-related requests.

· Develop strong knowledge of company products, services, and processes.

Sales Support & Relationship Development

· Identify and pursue upselling, cross-selling, and new business opportunities.

· Build and maintain strong customer relationships to support retention and account growth.

· Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.

· Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals.

· Fluency in Spanish is required, with the ability to communicate effectively by phone and in person.

· High school diploma or GED required.

· 1–2 years of customer service, inside sales, account management, or related experience preferred.

· Basic computer proficiency, including CRM systems and Microsoft Office.

· Strong written and verbal communication skills.

· Ability to work in a fast-paced environment and manage multiple priorities effectively.

· Strong problem-solving, organizational, and customer service skills.

· Sales-minded approach with the ability to identify growth opportunities and build strong customer relationships.

What We Offer

· A workplace where employees feel valued, supported, and empowered to grow.

· A team that values integrity, innovation, safety, and customer service.

· Opportunities for career development and long-term success.

· The opportunity to contribute to an established manufacturer and distributor of aluminum rainware products.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.