Workforce Development Manager - BluePRINT Program

At Goodwill of Greater Grand Rapids, our mission is Changing Lives and Communities Through the Power of Work.  We're seeking an energetic, mission-focused Workforce Development Manager to lead our innovative BluePRINT program and inspire a team dedicated to helping employees thrive both personally and professionally.

BluePRINT is one of Goodwill's workforce development initiatives, providing career coaching, resource navigation, and individualized support to employees across our organization. Through this unique, embedded model, Career Coaches work alongside our employees to help them overcome barriers, connect with community resources, develop career pathways, and achieve their goals, whether that means advancing within Goodwill or pursuing opportunities beyond our organization.

As the Workforce Development Manager, you will lead a team of Career Coaches, championing a culture of empowerment, accountability, and measurable impact. You will play a critical role in shaping the employee experience and advancing Goodwill's mission by ensuring BluePRINT services are accessible, effective, and fully integrated into daily work.

The annual salary for this position is $60,000

In this highly visible leadership role, you will:

• Inspire, coach, and develop a team of Career Coaches dedicated to employee success.

• Strengthen partnerships with retail operations, human resources, and other internal stakeholders to ensure seamless service     delivery.

• Design and improve programs, processes, and tools that enhance employee engagement, retention, and career growth.

• Utilize data to measure outcomes, identify trends, and communicate program impact to organizational leaders.

• Manage program budgets, goals, and performance metrics to ensure continued excellence and sustainability.

• Serve as a champion for workforce development, confidently presenting results and strategic recommendations to audiences ranging from frontline employees and store leaders to executive leadership and the Board of Directors.

The ideal candidate is a passionate people leader who thrives on helping others succeed. They bring a combination of workforce development expertise, strategic thinking, strong relationship-building skills, and a genuine commitment to empowering individuals to achieve their full potential.

If you are energized by the opportunity to lead a high-impact team, drive meaningful employee outcomes, and play a key role in an organization dedicated to changing lives and communities through the power of work, we'd love to hear from you.

We are looking for someone with knowledge in workforce development, excellent communication skills, excellent data analytic skills, program development and project/program management experience, and proven leadership skills.  Experience with Motivational Interviewing, client tracking software (and case noting), and managing budgets is also desired. A bachelor’s degree and at least 2 years related experience. Five years combination of management/direct services in human services settings providing supportive services to individuals with disabilities and/or barriers to employment is required.

Benefits:

• Full-time employees will receive up to 20 paid vacation days in the first year 

• Additional paid holidays vary by position and department 

• Dental, Vision, Life, Disability, and Accidental insurances available 

• Medical insurance available to full-time employees 

• 401k plan with employer match after the six months 

• Professional development and personal support services 

• One-on-one coaching to reach career and educational goals 

• Tuition reimbursement 

• 20% employee discount at the Greater Grand Rapids retail stores 

Bachelor’s degree in Human Services, Education or related field required with a minimum of two years related experience. Five years combination of management/direct services in human services setting providing supportive services to individuals with disabilities and/or barriers to employment required. Subject area expertise in particular program area as appropriate. 

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.