The Quality Enhancement Associate supports and promotes the Providence mission, vision, values, and fundamental rights of people supported at Providence of Maryland Inc. The Associate performs professional and administrative work to implement quality enhancement plans that ensure Providence's supports and services, policies, and procedures are effective in ensuring the quality of support for people supported by Providence in our Charles County residential supports.

Your Responsibilities as a Quality Enhancement Associate

• Support quality assurance and enhancement of residential support in Charles County. 
• Work with the Director of Quality Enhancement to create and implement the annual Quality Assurance Plan and plan response. 
• Assist with monitoring incidents and completing incident reports and investigations. 
• Assist with the development, implementation, and maintenance of organization policies and procedures as well as guidelines related to compliance standards. 
• Participate in the organization’s Clinical Review Team, standing committee and ad-hoc committees as needed (internally and externally). 
• Provide training during new hire orientation and as needed to current staff on incident reporting, documentation, and abuse and neglect. 
• Develop and implement quality improvement initiatives. 
• Evaluate services and supports to ensure compliance with COMAR, PORII, Federal and State regulations, best practices, and policies and procedures. 
• Coordinate and/or assist with the development and implementation of plans of correction/corrective action plans as required by DDA/OHCQ and Liberty Healthcare. 
• Act as part of the team of System Administrators for iCareManager. 
• Ensure staff are following guidelines and requirements regarding the quality of support provided and safety of people supported. 
• Assist teams with organizing and holding self-advocacy meetings. 
• Support the organization’s mission, vision, and values. 
• All other duties as assigned. 

Quality Enhancement Associate Pay scale: $53,000-$61,000 annually

Quality Enhancement Associate Job Type: Full-time.

Direct Support Professional Shift Type: M-F Daytime.On-call weekends and evenings

Benefits for You as a Quality Enhancement Associate

• Medical (company contribution 65%-95% toward cost of coverage; plans starting as low as $18 monthly!)
• Dental (company contribution 40%-43% toward cost of plans)
• Vision (company contribution 32% towards cost of all plans)
• Short Term Disability
• Long Term Disability (company paid)
• Term life insurance and AD&D up to 10k (company paid)
• Optional Life and AD&D plans
• 401k (5% company match)
• Tuition Assistance Program
• Career Paths
• Mileage Reimbursement
• Paid Time Off
• Holiday Pay
• Inclement Weather Pay
• Pet Discounts/Insurance

A full Quality Enhancement Associate job description is available upon request.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the education, knowledge, skills and/or abilities required.

• An associate’s degree or higher in a human services or related field is preferred.
• Minimum of three years’ experience in human service delivery. Experience in quality management is a plus.
• Willingness to learn and become one of the organization’s experts in compliance rules.
• Must be available to work flexible hours (some evenings and weekends may be required) to support residential services.
• Must be able to change priorities on short notice/work with shifting deadlines (OHCQ/DDA, Liberty Healthcare state reviews and communication, incidents/investigations, etc.)
• Must be able to uphold confidentiality in a variety of situations.
• To perform this job successfully, an individual must have knowledge of Microsoft Office Suite Database software (Word, Excel,and Outlook). Experience in iCareManager is a plus.