The Village of Mundelein is seeking qualified individuals to fill the position of Community Service Officer within the Mundelein Police Department. 

The Community Service Officer (CSO) is an unarmed civilian employee under the direct supervision of the Research and Development Commander. The CSO is responsible for the performance of those departmental activities that do not require the service of sworn police officers. The CSO is responsible for the performance of activities related to the animal control ordinances of the Village with emphasis in the ordinance enforcement, impounding stray animals, follow-up of the animal bite cases, trapping and safely releasing of wild animals and increasing citizen awareness of the animal control ordinances.

As an employee of the Mundelein Police Department, the CSO must comply with the orders, policies, procedures, rules, and regulations of the department. It is also expected that the CSO will perform in a courteous and professional manner in all dealings with the public and department personnel.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Report for duty at the assigned time and perform the duties of a CSO at the direction of the Research and Development Commander.
• Develop a working knowledge of the Village and its geography.
• Promptly prepare and submit the required reports as the result of any assignments.
• Use proper radio procedures and always maintain proper radio discipline.
• Perform office or clerical duties as directed.
• Be available to respond to calls for service, at the direction of the dispatcher.

Perform any activity at the direction of the Research and Development Commander including, but not limited to the following:

• Direct traffic during traffic emergencies, special functions or on fixed post duty.
• Perform jail duties at the direction of a supervisor.
• Perform court and messenger services.
• Assist in the impounding and storage of vehicles.
• Report any unusual cases of litter and debris.
• Report defective city equipment and dangerous conditions such as street lighting, traffic signals, streets, and sidewalks.
• Report situations involving illegal posting of signs.
• Participate in the Bike Safety Program.
• Conduct safety check installations for child restraint systems.
• Enforce ordinances pertaining to the improper storage or removal of garbage if an immediate danger to the public, caused by animals or some other factor.
• Obey all lawful orders of superiors regardless of the division to which he is assigned to the best of your ability.
• Possess a working knowledge of federal, state, and local laws, statutes and ordinances pertaining to CSO responsibilities.
• Maintain a close working relationship with other divisions of the Mundelein Police Department and other area agencies. 
• Assist Lake County Animal Control when called on, with the approval of a supervisor.
• Attend training courses upon assignment of the Chief of Police to increase skills and knowledge.
• Appear in court when required.
• Respond to recall of duty at any time notified.
• Handle school crossings when assigned by a supervisor.
• Assist with funeral escorts. 
• Take station reports when assigned by a supervisor.
• Issue parking tickets for observed violations.
• Take private property accident reports that do not involve personal injury, alcohol, or drugs.
• Responsible for evidence and transportation to the Crime Lab.
• Perform other duties as assigned.
• Regular and reliable attendance is required.

Animal Control Responsibilities

•  Enforce all Village ordinances pertaining to animals and animal control.
• Respond, during tour of duty, to all service calls involving animals or animal related problems.
• Conduct follows up investigations of situations involving animal bites, chronic stray animals, animal cruelty or neglect, rabid animals and neighbor disputes involving animals.
• Maintain the CSO vehicle and animal control equipment to ensure their working condition.
• Provide routine patrol of areas designated as having animal control problems.
• Maintain animal traps to detain or capture wild animals and transport them to a more appropriate location.
• Provide animal control training to police officers as needed.
• Make every attempt to capture stray or sick animals and to transport them to an appropriate kennel or holding facility for retrieval or elimination.
• Develop citizen awareness of Village ordinances regarding animals through informal and formal contacts.

Education and Experience

• High school diploma or equivalent required. 
• Must possess and maintain a valid Illinois Driver's License. 

Necessary Knowledge, Skills, and Abilities

• Ability to communicate effectively, both verbally and in writing. 
• Ability to remain calm and focused during emergency situations, work effectively under pressure, and perform well in fast-paced, demanding environments.
• Ability to remain well-organized, self-motivated, hard-working, and detail oriented.
• Ability to maintain a professional appearance and demeanor.

Work Environment

Work is primarily performed in the field, including within a motor vehicle and outdoors.

• Regular interaction with members of the public, Police Department personnel, and Village employees.
• Regular operation of motor vehicles, office equipment, and communication technology.
• Exposure to varying weather conditions and seasonal temperature changes when performing outdoor duties.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires the ability to sit or stand for extended periods, walk, drive a motor vehicle, climb stairs, reach, grasp, hold, talk, hear, and perform tasks requiring hand-eye coordination. 
• Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Requires the ability to read, write, and prepare reports and correspondence, as well as operate a computer and other office equipment. 
• Requires the ability to communicate effectively in person and through telephones and radio communications, as well as interact with the general public. 
• Requires the ability to occasionally lift and/or move objects weighing more than 50 pounds.
• Work may involve exposure to varying outdoor weather conditions, uneven surfaces, and inclement weather. 
• Requires the ability to maintain concentration and attention to detail while performing assigned duties. 
• Requires the ability to perform job duties safely, with awareness of personal safety and the safety of others.   

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary and Benefits

The expected starting salary for this position is $30.50 per hour. 

The wage range for this role is $30.50 to $41.18 per hour. Employees may be eligible for annual step increases on their hire-date anniversary, in accordance with the Village's compensation plan. Cost-of-living adjustments (COLAs), if approved by the Village Board, may also be provided at the start of the fiscal year. 

The Village of Mundelein offers a comprehensive benefits package including participation in the IMRF pension program; medical, dental, vision, and group term life and AD&D insurance; and paid sick time, vacation, and holiday pay. The Village pays up to 85% of the monthly medical insurance premium and 100% of the monthly premiums for dental, vision, and group term life and AD&D insurance. 

The Village also offers additional benefits, including but not limited to, medical and dependent care flexible spending accounts (FSAs), a 457(b) deferred compensation plan, and tuition reimbursement.

The Community Service Officer position will remain open until filled. 

The Village of Mundelein is an Equal Opportunity Employer and complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. The Village of Mundelein does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.