Fulfill your purpose at CLM: https://www.youtube.com/channel/UC8bCS3JufXrPyr7SgiLrusQ

Center for Life Management (CLM) provides the area's most comprehensive array of outpatient mental health services for adults and elders. Our multi-disciplined treatment team works with individuals ages 18+ who experience severe and persistent mental illness, co-occurring developmental disabilities and substance use disorders. This is a full time, 40 hour per week position. The Client Benefits Specialist (CBS) supports children and families through the Medicaid redetermination process. This role is responsible for managing the Children’s redetermination tracker, providing weekly monitoring and updates, coordinating outreach and follow-up activities, processing DHHS notices, and working collaboratively with Case Managers to help ensure clients receive timely and effective assistance.

Major Functional Areas and Description of Duties

The Client Benefits Specialist will:

• Manage and oversee the Children’s Medicaid redetermination tracker.
• Monitor the redetermination tracker weekly and provide timely updates regarding client status, upcoming deadlines, outstanding requirements, outreach efforts, and follow-up needs.
• Monitor redetermination deadlines and identify clients and families requiring outreach or follow-up.
• Conduct outreach calls to families to support the timely completion of Medicaid redeterminations.
• Provide families with guidance, information, and assistance related to the Medicaid redetermination process.
• Manage and process all DHHS notices received by the Children’s Department.
• Review DHHS notices for required action and communicate relevant information to appropriate team members.
• Work collaboratively with Case Managers throughout the redetermination process to coordinate outreach, share weekly updates, address barriers, and support client needs.
• Accurately document all outreach attempts, family communications, DHHS notices, completed actions, and follow-up needs in the appropriate system or tracker.
• Conduct community-based meetings with clients, as needed, to assist with completing Medicaid redeterminations.
• Maintain confidentiality of client information and comply with all applicable organizational policies and procedures.
• Represent CLM in a professional and appropriate manner in all settings;
• Perform all other duties as assigned by supervisor.

Physical Demands and Working Conditions

The work will be performed in the office, out in the community, and/or remote via telehealth. Manual dexterity is needed to use computers. The ability to sit for extended periods of time is required. Reliable internet access, transportation, a clean driving record, and proof of auto insurance coverage is required. 

Benefits

At Center for Life Management, we offer a robust benefits package because caring for our staff is just as important as caring for our clients. Benefits for benefits eligible employees include:

• Comprehensive health insurance (medical, dental, vision)
• Health Reimbursement Arrangement
• Flexible Spending Account
• Paid earned time (3 weeks in year one, caps at 6 weeks)
• Paid holidays (8) with bonus birthday holiday in your birth month
• 403(b) Retirement Savings Plan with 3% company contribution upon 1 year of employment
• Life Insurance paid by company
• Short- and Long-Term Disability paid by company
• Accidental Death and Dismemberment Insurance paid by company
• Employee Assistance Program (EAP), accessible to staff and their natural supports
• Company issued cell phone and laptop as needed for role
• Scholarship for professional advancement
• Mileage reimbursement for applicable positions
• On the job training and continuing education opportunities
• Rewarding and supportive work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Flexible work schedule
• Teamwork, teamwork and more teamwork!

Join CLM and make your career dreams a reality!

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Qualifications and Skills

• Solid working knowledge of Medicaid programs, eligibility requirements, redetermination processes, and applicable DHHS systems.
• Strong communication and customer-service skills, including the ability to communicate effectively with children, families, Case Managers, and community partners.
• Ability to organize, prioritize, and manage multiple client cases, deadlines, weekly updates, and follow-up tasks.
• Attention to detail and ability to maintain accurate, timely documentation.
• Ability to work collaboratively as part of a multidisciplinary team.
• Ability to work independently and use sound judgment when addressing client needs and barriers.
• Proficiency with computer systems, electronic documentation, spreadsheets, and tracking tools.
• Ability and willingness to conduct community-based client visits, as needed.
• Ability to acquire and effectively practice new skills as needed according to evolving agency needs/services;
• Effective communication skills, organizational skills, and ability to multi-task.