Partner Veterinary is looking for an Emergency Client Service Coordinator to join our Richmond, VA team!

Partner Veterinary Emergency & Specialty Center (PVESC) is a women founded and lead business. 

Be a part of reimagining and transforming the veterinary profession by joining our team at our Emergency and Specialty hospital in Richmond, VA!  

• This position includes both weekend days and one week day 

Do you want to grow and advance your skills? Partner Veterinary has you covered!

• We provide our team members with the tools, resources, training, and administrative support to promote an engaging work culture. 

To set you up for success, 

• We gift you a *wellness week of PTO after 90 days of employment. This includes 30-40 hours of initial PTO dependent upon your schedule. Partner Veterinary recognizes the demand on veterinary professionals, and this wellness week allows you to rest and relax after you begin your new position with us.

What does your day look like at Partner?

The Client Service Coordinator is the first face and voice of Partner Veterinary. The impact of this allows you to communicate with patience and compassion to clients and team with an “I can help” approach. 

The daily emphasis is on tasks that support and facilitate team and client communication and coordination. This includes updating team members, other services, and the referring community.  Additional tasks include performing duties such as accurately entering service charges in the processing database and completing end of day financial tasks. You will work with unique and varied cases, and you have the resources to enable optimal patient outcomes.

Our team member benefits and perks:

Benefits:

• *Paid wellness week off after 90 days of employment
• 3 weeks paid vacation, prorated your first year
• Annual uniform allowance
• Contribution to health insurance
• 401K
• Vision Coverage
• Dental Coverage
• Company Paid Life Insurance & Long-Term Disability

Perks:

• Bring your pet to work during your shift
• Get role-specific training
• Clear and transparent career development paths

Our 20,000 square foot reimagined building and team design includes:

• Conscious and deliberate building design layout that encourages interdepartmental communication and collaboration
• Unique support roles that enable our team to practice at your highest level 
• Scribes document exams and facilitate discharging appointments
• Care Advocates perform client communications, review estimates, and grief discussions to promote continuity of care
• Onsite MRI, CT, and more bells and whistles 

• Minimum 2 years’ ER/urgent/specialty care veterinary client service experience, preferred
• Understanding of veterinary workflows, procedures, and medical terminology
• Ability to quickly process, analyze, and react to unplanned and emergent medical situations without delay, so as to ensure the safety of team members and patients
• A curious and motivated energy 
• Interest in collaborating with the teams across the Partner network 

Our core values:

• Reimagine
• Fearlessness
• Community Care 

About us:

Our mission statement is our commitment to our team: “Doing our part to improve the veterinary landscape and pioneer a transformative approach to team health and happiness, creating a healing environment for ourselves and our partners, pet families, and patients.” https://partnervesc.com/careers/