Position Overview:

The Director of Care Management oversees all aspects of program development, implementation, and monitoring ensuring compliance with business, state, and federal guidelines. This role involves recommending, developing, and executing initiatives while evaluating outcomes to enhance care management performance. The Program Director collaborates closely with provider partners and stakeholders to drive continuous quality improvement. 

Responsibilities:

• Strategic Planning: Developing program goals, objectives, and strategies aligned with organizational priorities. 
• Program Design and Development: Creating program curriculum, structure, and delivery methods. 
• Staff Management: Hiring, training, and supervising program staff.
• Budget Oversight: Managing program finances, including allocating resources and monitoring expenditures.
• Implementation and Execution: Overseeing the delivery of program activities and ensuring adherence to timelines.
• Performance Evaluation: Monitoring program effectives through data collection and analysis, making necessary adjustments. 
• Stakeholder Engagement: Building relationships with key stakeholders, including funders, community partners, and program participants. 
• Reporting and Communication: Providing regular updates on program progress to leadership and stakeholders. 
• Assist COO in supervising business functions as it relates to service delivery. 
• Create relationship driven people initiatives. 
• Build trust and partnerships with interdepartmental subject matter experts. 
• Lead and manage the quality of in-person care management.
• Works as a liaison with external organizations to ensure lines of communication are in place for member engagement.
• Responsible for monitoring all work product to ensure it is in compliance with all State and/or Federal mandates. 
• Evaluates departmental operations with a focus on process improvement. 
• Continuously improving effectiveness and efficiency of processes and program. 
• Aligning services and care delivery to the strategic plan. 
• Additional duties as assigned.

Measurable Deliverables:

• 95% compliance with relevant department audits, department quality improvement plans, CARF measures and in person visit requirement. 
• 75% or higher retention rate
• 95% compliance with reporting and documentation benchmarks
• 100% compliance with agency zero-tolerance policies, and mandated reporting and training
• Successful completion of quarterly timeline/outcomes outlined on tactical strategic plan
• Meets annually set strategic benchmarks.

Qualifications:

• Master's degree required in Social Work, Counseling, Psychology, Behavioral Health Administration, Public Health, or a related field.
• Clinical licensure (LCSW, LPC, LMFT, PsyD, or equivalent) strongly preferred.
• Minimum 7-10 years of progressive leadership experience in children's behavioral health, care management, community-based mental health, developmental disabilities, or related human services.
• Minimum 5 years of experience supervising supervisors, managers, or multidisciplinary teams.
• Demonstrated success leading large-scale operations, quality improvement initiatives, workforce development, and regulatory compliance activities.
• Knowledge of New Jersey Children's System of Care (CSOC), Wraparound principles, PerformCare, and family-driven care preferred.
• Experience managing complex stakeholder relationships, community partnerships, and cross-system collaboration.
• Proven ability to drive organizational performance through strategic planning, accountability, and operational excellence.

Ideal Candidate

The successful candidate will be a seasoned behavioral healthcare leader who:

• Has extensive experience serving youth with complex behavioral health, developmental disability, substance use, and child welfare needs.
• Has successfully led supervisors and managers in a high-volume service environment.
• Has a proven track record of improving quality, workforce performance, compliance, and outcomes.
• Are comfortable making executive-level decisions and managing competing organizational priorities.
• Can effectively partner with community providers, government entities, and internal stakeholders.

Special Skills:

• Exceptional verbal and written communication 
• Exemplary professional modeling 
• Strong organizational and multi-tasking skill 
• Decisiveness with sound judgment 
• Identifies, seeks, and completes training to improve professional development 

Physical Effort:

• Driving, Lifting office supplies and client files

Equipment Used: 

• General Office Equipment, Vehicle, Communication Devices, Computer

Bergen’s Promise, Inc. maintains a policy of nondiscrimination regarding all employees. The Agency desires to handle all aspects of employment on the basis of merit, competence and qualification. Employment is not influenced in any manner by race, color, religion, sex, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other factor prohibited by law. The Agency makes all decisions with respect to recruiting, hiring, and/or promotions for all job classifications based on individual’s qualifications related to the requirements of the position. All other personnel matters, such as compensation, benefits, transfers, reduction in workforce, recall, training, education, and social/recreation programs, are to be administered free from any illegal discriminatory practices.