BRIEF DESCRIPTION:

To direct police, fire, and EMS personnel in calls for service.

ORGANIZATIONAL RELATIONSHIPS:

1. Reports to: Director of Communications 

2. Directs: None

3. Other: Deals with general public, public safety employees, and local officials.

GENERAL STATEMENT:

This is a responsible position for monitoring emergency radios, telephones, and TLETS II for pertinent information and dispatching appropriate personnel on calls. 

EXAMPLES OF WORK:

· Maintain and monitor radio communications with public safety units on a constant basis.

· Receive and direct telephone calls and dispense information and messages.

· Answer emergency phones lines and obtain necessary information about complaints or emergencies.

· Type, file, and maintain various dispatch logs, records, correspondence, notices, and complaints.

· Monitor various public safety radio frequencies.

· Direct appropriate emergency units on calls.

· Receive and send information via TLETS II.

· Receive and receipt monies for bonds, fines, and fees.

· Provide general information to the public regarding laws, ordinances, impounded vehicles, and directions.

· Receive telephone calls and visitors with professional courtesy, attentiveness, and concern.

· Perform other such duties and activities as may be assigned. 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

· Ability to transmit radio communications in a clear, distinct, unemotional and impersonal tone of voice during routine or emergency conditions.

· Ability to operate a calculator and a computer system.

· Ability to type accurately.

· Ability to interact with the general public and other departments.

· Ability to maintain confidentiality.

· Ability to follow instruction, safety practices, and standard operating procedures in performing assignments

· Ability to conduct themselves within a set of values and accepted standards

CERTIFICATIONS AND LICENSES REQUIRED:

High School Diploma or equivalent

Applicable valid Texas Driver’s License

Must be bondable

Must attend state required courses within one (1) year of employment