The Branch Manager I, oversees the day-to-day operations of a small library system under the direction of the Deputy Director. This role supports the mission, vision, and values of Library Systems & Services by providing strong leadership and maintaining a dedicated focus on exceptional patron service.

The Branch Manager is responsible for ensuring that all operational procedures are conducted efficiently and aligned with organizational standards. In this role, the manager leads and supports a team of library staff who are passionate about delivering quality services and fostering a welcoming, community-centered library environment.

Hours Per Week: 20

PRIMARY RESPONSIBILITIES

• Lead the library's programming and outreach team, including facilitating regular team meetings to ensure alignment and collaboration.
• Propose and prioritize programming and outreach initiatives for approval by the Deputy Director.
• Develop and distribute the programming and outreach schedule across all platforms and teams.
• Oversee and coordinate all library promotional efforts, including print materials (flyers, calendars), social media content, and website updates.
• Identify and implement innovative strategies to improve library operations and create new service opportunities.
• Demonstrate strong customer service skills by anticipating, understanding, and responding to the needs of internal and external clients, ensuring elevated levels of satisfaction within established organizational parameters.
• Collaborate effectively with staff and stakeholders to set goals, solve problems, and make decisions that enhance library services and organizational success.
• Assess situations with sound judgment to determine importance, urgency, and risk, and make timely decisions in the best interest of the library and its community.
• Develop strategies to advance library goals, including setting objectives, implementing action plans, and evaluating progress and outcomes.
• Analyze trends and environmental conditions to make informed decisions aligned with the library’s mission, vision, and values.
• Partner closely with the Deputy Director to support the planning, execution, and promotion of the library’s strategic plan.
• Ensure compliance with all legal and policy requirements related to patron privacy and the proper custodianship of patron records.
• Perform other duties as assigned.

• Bachelor’s degree (BA/BS) required; Master of Library and Information Science (MLIS) or equivalent degree strongly preferred.
• Minimum of three (3) years of supervisory experience, preferably in a library or related public service environment.
• Minimum of three (3) years of progressively responsible experience in library management and/or administration, or equivalent combination of education and experience.
• Ability to speak, write, and listen in a clear, concise, and professional manner. 
• The ability to speak in Spanish in a clear, concise, and professional manner is a plus+.
• Demonstrates proficiency in using appropriate tools and techniques for effective communication.
• Willingness to be flexible and versatile in a changing work environment while maintaining an elevated level of performance and service.
• Ability to build and maintain positive relationships with colleagues, partners, and community members to support organizational goals.
• Demonstrates integrity and ethical behavior in all professional interactions. Ensures personal conduct and team behavior aligns with organizational values and business standards.

Physical Requirements

• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork. 
• Occasionally lifting of items weighing up to twenty-five (25) pounds such as files, books, and other materials.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Tuition Assistance
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.