We are seeking a professional and customer-focused Business Development Center (BDC) Associate to support our Service Department. This role is responsible for managing inbound and outbound customer communications, scheduling service appointments, and providing a high level of customer care.

Bilingual Spanish/English communication skills are required for this position due to regular interaction with Spanish-speaking customers as part of the essential job duties.

Essential Job Functions

• Answer inbound phone calls, texts, emails, and online service inquiries in a timely and professional manner
• Communicate effectively with customers in English and Spanish regarding service appointments and general service information
• Schedule, confirm, and reschedule service appointments using CRM and DMS systems
• Perform outbound follow-up communications including appointment reminders, missed appointment follow-ups, and service campaigns
• Accurately document all customer interactions and maintain detailed records
• Meet or exceed established activity, appointment, and show-rate performance goals
• Coordinate with Service Advisors and Management to ensure efficient workflow
• Deliver an exceptional customer experience consistent with company standards

Required Qualifications

• Ability to communicate professionally in both English and Spanish, as required for customer-facing responsibilities
• Prior customer service, call center, BDC, or automotive dealership experience preferred
• Strong verbal and written communication skills
• Ability to manage high call volume in a fast-paced environment
• Basic computer proficiency, including CRM, DMS, email, and texting platforms
• Strong organizational skills and attention to detail
• Reliable attendance and punctuality