About Allied OMS

Allied OMS is a doctor-owned, doctor-led, and doctor-governed management services organization (MSO) in the oral and maxillofacial surgery space that combines the best of private practice with the best of private equity.

Leveraging decades of experience building platform businesses in the healthcare industry and collectively owned by member surgeons, private equity, and management consulting veterans, Allied OMS offers essential tools for maximizing practice value.

Grounded in clinical excellence, doctors in the Allied OMS network maintain essential roles in management, governance, and clinical practice and participate directly in the platform's growth. Seventy-five percent of the Allied OMS board of directors are doctor members, and Allied OMS doctors lead 100% of the platform's management committees.

Founded in 2020 in partnership with DuneGlass Capital, a healthcare services-focused independent sponsor, the Allied OMS network now includes 83 doctors serving patients from 49 locations in Arizona, California, Colorado, Illinois, Indiana, Louisiana, Maryland, Michigan, New York, Oregon, Tennessee, Texas, and Virginia.

Position Summary: The Professional Relations Coordinator is a multi-functional team member responsible for enhancing the patient experience, overseeing front desk operations, and driving internal and external marketing initiatives to promote the practice's brand and growth. This position requires a warm, professional presence at the front desk, creative outreach skills, strong relationship-building abilities, and exceptional organizational expertise to manage scheduling, events, and communication with both internal teams and external partners.  

Internal and External Marketing: Focuses on engaging employees and aligning them with the company's mission, values, and goals. It also communicates company initiatives, updates, and objectives, conducts internal campaigns to boost employee morale and advocacy, and facilitates training and development for brand alignment. 

• Oversee marketing department operations and growth strategies. 
• Become 'the face' of the practice by establishing strong relationships with referring offices.
• Put together and deliver care packages to referring offices to maintain engagement.
• Manage communication between the company, patients, and referral sources. 
• Handle complaints and resolve conflicts with patients and referral partners. 
• Plan and implement marketing growth strategies with partners and outside sales representatives. 
• Manage social media, website content, search engine placement, and online reviews. 
• Organize and lead events, including educational meetings and training sessions. 
• Build and maintain strong relationships with referring doctors and offices through one-on-one marketing meetings and consistent communication. 
• Train staff on marketing strategies to maintain and enhance referral relationships. 
• Analyze practice management reports to identify growth trends and ensure sustainable revenue generation. 
• Develop specialized marketing plans for new doctors to expand referral networks. 
• Plan and execute morale and team-building activities for staff including group social events and activities

Front Office / Patient Coordination

• Greet and check in patients in a professional and welcoming manner, ensuring efficient check-in
• Schedule, confirm, and manage patient appointments
• Answer phone calls and respond to emails courteously and promptly
• Examine documents for missing information and update patient chart as necessary
• Accurately enter and update insurance information in patient records
• Educate patients about their insurance benefits and financial responsibilities.
• Assist with preparing and printing claims
• Process pre-authorizations and update treatment plans
• Handle billing, co-pays, and other payments accurately
• Maintain and update patient records in compliance with HIPAA regulations
• Ensure the reception area is clean, well-organized, and presentable on a daily basis
• Monthly maintenance of coffee machine
• Check emails, faxes, and voicemails daily
• Assist with patient inquiries and provide information about dental services
• Assist in daily office coordination and communication between dental staff and patients

Experience and Education: 

• High school diploma or equivalent  
• Proven experience in administrative tasks  
• Previous dental office experience preferred but not required
• Marketing/Professional Relations experience is needed

Essential Qualifications:   

• Time Management – Excels at directing one's own time and the time of others 
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times 
• Leadership and Guidance – Ability to lead effectively and take guidance/correction
• Responds creatively and constructively with solutions to problems 
• Flexible and willing to perform the duties of others in their absence 
• Well organized, willing to learn, and willing to travel

Working Conditions/Physical Requirements:  

• Sitting, standing, and walking for extended periods 
• Car travel to and from neighboring practices
• Moderate noise levels from dental and other office equipment 
• Comfortable medical office/lab setting 
• Hand dexterity and typing skills to work with standard software programs provided 
• Good mathematical aptitude in order to prepare and interpret financial and productivity reports 
• Excellent interpersonal skills to communicate, lead a team effectively, and build relationships between patients, referrals, and neighboring practices.
• Excellent communication skills - Talking and writing to others to convey information effectively 

Benefits:  

• 401(k)  
• Company Paid Life Insurance 
• PTO (if applicable) 
• Health Insurance 
• Vision Insurance  
• Dental Insurance 

Special Requirements:

• Due to access to the company's financials, a job offer may be contingent upon      successful completion of a background check, including a credit check.