The Service Business Development Coordinator (BDC) supports the Service Department and Quick Lane by managing outbound customer communication to drive service appointments, improve retention, and increase overall service revenue. This role serves as a key point of contact for customers scheduling maintenance, recall, and repair appointments.

The ideal candidate is customer-focused, detail-oriented, and comfortable handling a high volume of calls, texts, and emails in a fast-paced service environment.

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Responsible for tracking, responding to and managing Internet Service leads.
• Schedule service and Quick Lane appointments accurately in the scheduling system.
• Communicate clearly with customers regarding service availability, hours, and basic maintenance recommendations (oil changes, tires, brakes, batteries, etc.).
• Maintain accurate customer records and notes in the CRM.
• Coordinate with Service Advisors to ensure a smooth handoff and accurate appointment details.
• Manage no-shows and reschedule missed appointments.
• Adhere to dealership scripts, compliance standards, and brand guidelines.
• Make outbound calls and send texts/emails to:

     o Follow up on declined services

     o Confirm upcoming appointments

     o Re-engage inactive or overdue service customers

     o Support recall and maintenance campaigns

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• On-site corporate position.
• Fast-paced, service environment.
• Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Ability to communicate by providing verbal and written feedback in a professional manner.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• Prior experience in automotive service BDC, call center, customer service, or appointment scheduling preferred.
• Strong phone etiquette and written communication skills.
• Professional appearance and strong written and verbal communication skills.
• Performance and goals driven .
• Basic understanding of automotive maintenance and service terminology preferred.
• Experience using dealership CRM and scheduling tools (e.g., Xtime, DealerSocket, VinSolutions, CDK, Reynolds & Reynolds).
• Ability to handle high call volume while maintaining a positive customer experience.
• Strong organizational skills and attention to detail.
• Professional appearance and dependable attendance.
• Ability to successfully complete a General Abilities Assessments and pass post-offer background check, physical, and drug screening.

JOB DETAILS:

• Type: Hourly
• Shift: 8am-5pm Monday-Friday
• Compensation Range: $20.00 - $30.00
• Bonus Eligibility: Yes
• Reports To: Service Leadership Team
• Closing Date: Open until filled.

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