Job Description: Member Service Representative/Teller

We are seeking a highly motivated and customer-oriented individual to join our team as a Member Service Representative/Teller. In this role, you will be responsible for providing exceptional service to our members and assisting them with their financial needs.

Responsibilities:

- Greet members and provide excellent customer service in a friendly and professional manner

- Process transactions accurately and efficiently, including deposits, withdrawals, and loan payments

- Identify opportunities to cross-sell products and services to meet members' financial needs

- Respond to member inquiries and resolve any issues or concerns in a timely and effective manner

- Maintain a thorough understanding of credit union products and services

- Adhere to all policies and procedures to ensure compliance with regulations and internal controls

- Perform other duties as assigned

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are a team player with a positive attitude and a passion for helping others, we encourage you to apply for this exciting opportunity.

Requirements:

- Prior experience in a customer service or cash handling role preferred

- Strong communication and interpersonal skills

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Detail-oriented with strong organizational skills

- Basic computer skills and ability to learn new software quickly

- Ability to maintain confidentiality and handle sensitive information

- Must be able to work flexible hours

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.