Service, Culture & Environment:

• Be Kind.
• Be openminded
• Lead by example
• Work scheduled shifts
• Greet all customers with warmth & Sincerity
• Foster an environment of hospitality
• Handle all customer concerns in a proactive, positive manner.
• Maintain a safe, ethical & clean work environment for all customers and Employees
• Foster positive team relationships within your store and across the company.
• Demonstrate ownership & accountability.
• Exemplify Billy Reid Culture & the 5B’s

a) Be Welcoming

b) Be Hospitable

c) Be Curious

d) Be Knowledgeable

e) Be Thankful

Role Responsibilities

• Support the Store Director in the implementation of all Retail direction in stores including,
• but not limited to the following areas:

Selling Culture

Merch Guidelines

Markdowns & Promos

National & Local Events

• Assist in training, motivating, mentoring, and providing feedback to sale staff to meet and exceed goals
• Work with Store Director to continuously improve conversion rate in store with a goal of a 1%-2% improvement year over year
• Build a clientele driven business rooted in developing relationships to support repeat business.
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided;
• Maintain a keen awareness of the external market and competition
• Support omni channel initiatives including but not limited to web order fulfillment and email opt in
• Support Marketing events and contribute to local collaborations
• As assigned, ensure all administrative responsibilities are handled in an efficient & timely manner. (HR, FINANCE, INVENTORY PROCESSES)
• Ensure store is operating in compliance with all Billy Reid policies

• 3-5 years of retail experience, ideally with a bridge retail brand
• Resiliency – ability to find alternative solutions
• Effective collaborator with peers and home office partners
• Strong verbal and written communication skills
• Ability to work evenings and weekends when appropriate