Position Summary

The Front Desk Registration Receptionist serves as the first point of contact for patients and families, providing exceptional customer service while managing patient registration, scheduling, and administrative duties in a busy pediatric healthcare environment.

Essential Duties & Responsibilities

Patient Registration & Check-In

• Greet patients and families warmly upon arrival 
• Register new patients and update existing patient demographics 
• Verify insurance coverage and collect copayments/deductibles 
• Scan and upload insurance cards and identification documents 
• Collect and review completed patient forms and medical histories 
• Ensure HIPAA compliance in all patient interactions 

Scheduling & Appointment Management

• Schedule appointments for routine, sick, and follow-up visits 
• Manage provider calendars and optimize scheduling efficiency 
• Handle appointment cancellations and reschedules 
• Confirm upcoming appointments via phone calls or automated systems 
• Coordinate same-day sick visits and urgent care needs 

Communication & Customer Service

• Answer multi-line phone system professionally and efficiently 
• Direct calls to appropriate clinical staff or providers 
• Take detailed messages and ensure timely delivery 
• Provide basic information about clinic policies and procedures 
• Handle patient complaints and concerns with empathy and professionalism 

Administrative Tasks

• Process patient payments and maintain accurate payment records 
• Prepare charts and organize patient flow for daily operations 
• Maintain organized filing systems (electronic and paper) 
• Update patient information in electronic medical record system 
• Assist with prior authorizations and referral coordination 

Clinical Support

• Distribute patient education materials as directed  
• Support nursing staff with administrative needs 
• Help maintain clean and organized front office areas 

Schedule & Benefits

• Full-time position: Monday-Friday, 8:00 AM - 5:00 PM 
• Some Saturday morning hours may be required 
• Competitive salary based on experience 
• Health insurance and benefits package 
• Paid time off and holidays
   

Required Qualifications

Education & Experience

• High school diploma or equivalent required 
• Previous medical office or customer service experience preferred 
• Experience with electronic medical records systems preferred 

Skills & Abilities

• Excellent verbal and written communication skills 
• Strong attention to detail and accuracy 
• Ability to multitask in fast-paced environment 
• Basic computer skills including Microsoft Office 
• Professional telephone etiquette 
• Cash handling and basic math skills 
• Ability to maintain confidentiality 

Personal Qualities

• Patient and compassionate demeanor with children and families 
• Professional appearance and behavior 
• Reliable attendance and punctuality 
• Team-oriented with positive attitude 
• Ability to remain calm under pressure 

Physical Requirements

• Ability to sit for extended periods and visualize computer screens 
• Manual dexterity for computer keyboard and phone operation 
• Clear speech and hearing for telephone communication 
• Ability to lift up to 25 pounds occasionally 

Working Conditions

• Medical office environment 
• Exposure to typical office noise levels 
• Interaction with sick children and potentially contagious conditions 
• Fast-paced environment with frequent interruptions