The Administrator is responsible for the overall leadership, management, and day-to-day operations of the assisted living community. This role ensures the delivery of high-quality resident care and services while maintaining compliance with Wisconsin regulations, company policies, and industry standards. The Administrator leads staff, supports residents and families, manages operational performance, and fosters a positive community culture that reflects the mission and values of Platinum Communities.

This position requires flexibility and availability to respond to operational needs. The Administrator participates in being on-call and must be willing to work occasional evenings, weekends, and holidays as necessary to ensure consistent leadership and support for the community.

Operational Leadership

• Oversee the daily operations of the assisted living community to ensure a safe, efficient, and resident-centered environment.
• Ensure the community operates in compliance with all applicable Wisconsin assisted living regulations and company policies.
• Maintain appropriate staffing levels to meet resident care needs and regulatory requirements.
• Implement operational processes that promote efficiency, quality care, and resident satisfaction.

Resident Care & Services

• Ensure residents receive quality care and services consistent with their individual service plans.
• Promote resident dignity, independence, and quality of life.
• Address resident and family concerns promptly and professionally.
• Support the admissions process, including assessments, move-ins, and transitions of care.

Staff Leadership & Development

• Recruit, hire, train, supervise, and evaluate community staff.
• Provide coaching, mentoring, and performance management to maintain a strong team culture.
• Promote employee engagement, accountability, and professional development.
• Ensure staff follow policies, procedures, and regulatory requirements.

Regulatory Compliance

• Maintain compliance with all state regulations governing assisted living communities in Wisconsin.
• Prepare for and participate in state surveys, inspections, and audits.
• Ensure documentation, policies, and procedures meet regulatory standards.

Financial & Administrative Management

• Manage community budgets and financial performance.
• Monitor census, admissions, and occupancy goals.
• Approve invoices, manage expenses, and oversee purchasing in accordance with company policies.
• Collaborate with leadership to achieve operational and financial goals.

Community Relations

• Develop positive relationships with residents, families, healthcare providers, and community partners.
• Support marketing and outreach initiatives to promote the community and maintain occupancy goals.
• Represent the community in a professional and positive manner.

On-Call & Availability

• Participate in on-call to respond to emergencies or operational needs.
• Maintain flexibility to work occasional evenings, weekends, and holidays as required.
• Provide leadership presence during critical situations or staffing needs.

• Must be at least 21 years of age.
• High School Diploma or equivalent.
• Wisconsin Assisted Living Administrator License or Associates Degree in similar field.
• Prior leadership experience in assisted living, senior living, healthcare, or a related field preferred.
• Knowledge of Wisconsin assisted living regulations and best practices preferred.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to multitask and prioritize responsibilities.
• Flexible and available to work beyond regularly scheduled hours, as well as weekends and holidays as needed.