To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following is a summary of the major responsibilities of the position. 

Primary Tasks: 

• Maintain the pool area according to the quality standards of the Hyatt Centric.  
• Ensure cleanliness and readiness of entire pool area 
• Greet all guests as they arrive at the poolside area 
• Escort them to the desired lounges and/or table 
• Empty trash as needed 
• Offer and sell food and beverage items through Pool Bar to guests as needed. 
• Open towels and provide guests with water 
• Address and resolve all customer issues in an efficient and effective manner. 
• Ensure all equipment is clean and in proper working condition. 
• Report all deficiencies to the appropriate manager. 
• Follow lost and found procedures in an efficient a timely manner. 
• Responsible for the achievement of departmental objectives and goals. 
• Maintain open communication with other departments. 
• Attend meetings as necessary. 
• Promote teamwork, employee motivation, and morale. 
• Remain mindful of energy conservation. 
• Follow all safety and security regulations. 
• Maintain the confidentiality of the Hyatt Centric and its guests. 
• At all times, adhere to the policies and procedures of  the Hyatt Centric. 
• Any other assigned tasks or duties as required. 
• Uphold Hyatt Centric’s commitment to superior service and hospitality. 

Qualifications:  

• Ability to work a flexible schedule. 
• First Aid and CPR Certifications are preferred. 

Skills:    

• Extremely friendly and outgoing 
• Excellent customer service skills. 
• Excellent written and verbal communication skills. 
• Good swimming abilities. 

Education: 

• High School Diploma or equivalent. 

Work Environment: 

• Colleagues are frequently exposed to outside weather conditions. 
• Colleagues are frequently exposed to wet and/or humid conditions. 
• The noise level is generally moderate. 

 Physical Requirements: 

• While performing the duties of this position, colleague is regularly required to stand, walk, talk and hear. 
• The employee is frequently required to use hands to finger, handle, feel and reach with hands and arms. 
• The employee is occasionally required to sit, climb or balance, stoop, kneel, crouch, crawl, taste and smell. 
• Must be able to lift and/or move 30 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.