Job Summary:

The dispatcher’s job is to schedule drivers to pick-up or deliver loads to customers or vendors.

Primary Responsibilities:

1. Schedule and dispatch drivers, trucks and other service vehicles to appropriate locations according to customer requests, specifications, or needs, using direct personal contact, radios or telephones.
2. Part of the dispatcher’s job is to coordinate and manage the most efficient loads to remain cost effective as a company. The dispatcher will need to determine the best delivery methods and negotiate rates. The dispatcher also needs to identify and evaluate any special needs for each load.
3. Ensure that every ticket or forms released or made by the Ordering Unit conform with clients order specification and delivery schedules
4. Relay work orders, messages, and information to or from operation crews, supervisors, and field inspectors necessary to achieve successful execution of job orders using telephones or two-way radios.
5. Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
6. Prepare daily work and run schedules while also drawing up weekly projections for work schedule and truck deployment in line with pending or potential job or delivery orders
7. Oversee all communications within specifically assigned areas.
8. Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules
9. Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
10. Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
11. Other duties as assigned.

Knowledge and Skill Requirements:

1. Must understand DOT regulations
2. Must be able to communicate clearly and effectively
3. 5-7 years experience in transportation truck dispatching
4. Heavy haul and/or rigging experience strongly preferred.
5. Ability to prioritize and work Independently in a fast-paced environment
6. Strong decision making skills
7. Minimum of high school diploma required
8. Excellent organizational and communication skills

Physical Demands and Essential Duties:

1. Prolonged sitting (approximately 8-10 hours per day) in an office environment with the ability to move about inside the office to access file cabinets, office machinery, etc.
2. The ability to communicate clearly and respectfully under pressure
3. Ability to take phone calls after hours.