JOB SUMMARY

The Library Associate 3 role is the senior position within the Library Associate job family.  Primary responsibilities include working at the circulation desk, providing excellent customer  service, opening accounts, placing holds, handling fines and fees, resolving patron account  issues, and shelving books. A portion of the Library Associate 3 role may also involve supporting  library outreach and programming opportunities. 

Hours worked per week: 40

PRIMARY RESPONSIBILITES

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Provides customer service to patrons by greeting, providing tours and assisting patrons  in all areas of the library 
• Work closely with Librarians and library management to plan, implement and promote programming activities
• Inform library patrons of rules of conduct as necessary, and enforce those rules when  appropriate
• Assist with library opening and closing procedures
• Follow all legal and policy requirements related to patron privacy and custodianship of  patron records
• Maintain professional, timely, and effective communication with patrons, coworkers,  and leadership
• Identify materials in incorrect locations and assist in maintaining orderly and welcoming  public spaces throughout the library Assist patrons with the use of public computers, Wi-Fi printing, photocopiers, scanners,  and other public technology resources Promote library services, resources, programs, and products to increase patron  awareness and encourage engagement
• Other duties as assigned

JOB REQUIREMENTS

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• H.S. Diploma or GED required, Bachelor’s degree preferred
• Three years library experience preferred
• One-year supervisory experience preferred
• Proficiency with library systems and databases
• Excellent communications skills, both written and verbal
• Multilingual speaking is a plus
• A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint is desired
• Excellent customer service skills
• Ability to work a regular schedule that may include a combination of days, evenings and weekends

Physical Requirements

• Must be able to frequently move from place to place within the location; file and retrieve books and other items on high shelves. 
• Lift/push up to 25 pounds and occasionally up to 35 pounds. of heavy boxes, books, and equipment; work in confined spaces; walk; bend; stoop; reach; and climb.

Benefits

• Health Care Plan (Medical, Dental, and Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Tuition Assistance
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. 

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.