Key Responsibilities 

1. QMS Optimization & Governance

• Maintain improve, and standardize the company’s Quality Management System (QMS), including procedures, work instructions, and documentation structure
• Identify gaps in current processes and implement improvements to enhance system effectiveness and usability
• Ensure QMS aligns with ISO 9001 requirements and supports business operations
• Support internal and external audits, including audit preparation, findings resolution, and corrective actions

2. Process Implementation & Standardization

• Lead cross-functional efforts to deploy standardized processes (SOPs, workflows, controls)
• Drive adoption of new processes through training, communication, and follow-up
• Work closely with Supply Chain, Operations, Engineering, and Customer Service teams to embed quality into daily operations
• Monitor process compliance and ensure consistent execution across the organization

3. Data Analysis & Performance Management

• Develop and track key quality and process performance metrics (KPIs)
• Analyze trends related to defects, customer complaints, returns (RMA), and process variation
• Create dashboards and reports to support decision-making and leadership reviews
• Use data to identify root causes and prioritize improvement actions

4. Continuous Improvement (Six Sigma Mindset)

• Apply Lean / Six Sigma methodologies (DMAIC, root cause analysis, corrective actions) to solve quality and process issues
• Lead or support improvement projects to reduce waste, variation, and inefficiencies
• Drive culture of continuous improvement across departments
• Facilitate problem-solving workshops and cross-functional improvement initiatives

5. Customer Quality & Corrective Actions

• Support investigation of customer complaints, non-conformance, and returns
• Ensure timely root cause analysis and implementation of corrective/preventive actions (CAPA)
• Track effectiveness of corrective actions and ensure sustainable closure

Pay: $60,000 – 75,000. 

Benefits:

• Competitive salary
• Flexible hours
• Health, dental and vision insurance
• 401(k)
• Profit sharing plan
• STD, LTD and life insurance
• Generous PTO policy and paid holidays

How to apply:

www.peerchain.com/about-us/careers

Required Skills & Qualifications 

• Bachelor’s degree in Engineering, Supply Chain, Quality, or related field
• 3–5      years of experience in Quality Assurance, QMS, or Process Improvement roles
• Experience working within ISO 9001 or similar quality frameworks
• Strong analytical and data skills (Excel, Power BI, or similar tools preferred)
• Practical experience with process mapping and SOP development
• Knowledge of Lean / Six Sigma principles (Green Belt preferred)
• Strong problem-solving and root cause analysis capability
• Ability to drive cross-functional change and process adoption
• Detail-oriented with strong documentation and organizational skills

Key Success Metrics (Example)

QMS compliance and audit performance (internal/external)

• Process adoption and standardization across departments
• Reduction in defects, non-conformance, and customer complaints
• Improvement in key KPIs (quality, delivery, process cycle time)
• Effectiveness and closure rate of corrective actions